Recovery Operations Supervisor

🕒 September 11

☕ Washington – Remote

☕ Washington – Remote

💵 $82.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 8%

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Groups Recover Together

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Groups Recover Together is a recovery support organization that specializes in helping individuals regain control of their lives from substance use disorders, particularly focusing on opioid recovery. They offer fast access to Suboxone treatment and provide a range of support options, including in-person and virtual treatment, while accepting insurance and Medicaid. With a non-judgmental approach and a strong emphasis on community support, Groups aims to help members rebuild their lives and maintain their recovery effectively.

📋 Description

• Lead the day-to-day operations of multiple sites • Lead, coach, and develop a multi-location team of Recovery Support Coordinators • Provide supervision, feedback, performance management, onboarding, and professional development • Foster an inclusive, mission-driven culture grounded in Groups’ values and member-centered care • Coach teams through complex cases, effective communication, and interdisciplinary collaboration • Ensure adherence to company policies, workflows, compliance standards, and recovery support practices • Lead team change initiatives and provide hands-on support during onboarding, transitions, and operational changes • Partner with Clinical leadership on recruitment, hiring, and team performance • Oversee daily operations across multiple sites, ensuring efficient, safe, and high-quality service delivery • Drive accountability for KPIs including member engagement, retention, census growth, financial performance, and employee satisfaction • Manage staffing, scheduling, office coverage, supplies, equipment, and operational workflows • Conduct quality, compliance, documentation, and chart audits • Support new site launches, transitions, relocations, and closures, including staffing and operational readiness • Partner with regional leadership on growth, expansion, and operational improvement initiatives • Analyze performance data and develop actionable plans to improve outcomes and operations • Provide performance reporting and support licensing, accreditation, and managed care audits • Ensure accurate EHR documentation and quality oversight of Recovery Support services • Collaborate with clinical, operational, and community partners to strengthen integrated, member-centered care • Serve as a liaison for escalated member and stakeholder concerns • Lead special projects, pilots, process improvements, and expansion initiatives • Maintain working knowledge of healthcare, insurance, social service systems, and community resources within assigned markets • Participate in community outreach and education to strengthen partnerships and improve member access to resources • Perform other duties as assigned

🎯 Requirements

• Associate’s degree in Social Services, Human Services, Psychology, Business, or related field required; equivalent education/experience considered • 3+ years in operations management, case management, care coordination, or related field • Supervisory experience preferred • State certification/licensure to oversee peer support specialists, where applicable • Experience with EHR systems, data reporting, and digital collaboration tools • Ability to meet state and role-specific pre-employment requirements, including background checks, fingerprinting, drug testing, CPR/First Aid, and health screenings, as applicable • Ability to travel up to 40–60% within the assigned region, rarely overnight • Valid driver’s license and reliable transportation required • Reliable internet and Wi-Fi with minimum speeds of 50 Mbps download/10 Mbps upload • Proficiency with Google Workspace, EHR systems, and data/reporting tools such as Tableau • Knowledge of recovery-oriented care, harm reduction, HRSNs, and community-based services • Ability to maintain confidentiality, professional boundaries, and compliance with Groups’ Code of Conduct • Ability to work flexible or evening hours as needed

🏖️ Benefits

• Professional development • Reliable internet and Wi-Fi requirement (50 Mbps download/10 Mbps upload) to support remote work • Monday–Friday schedule • Occasional travel to Washington and Oregon; other locations to be determined