Member Engagement Service Coordinator

Job not on LinkedIn

🕒 July 21

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Serve as a liaison between the Member Engagement team, health plans and affiliates, members, and physician practices. • Make outbound calls to members and medical facilities and handle inbound and telephony-system calls. • Schedule PCP appointments, mammograms, vaccinations, annual wellness visits, and other medical appointments. • Assist members with PCP connections, test-result communication, mail-order prescription enrollment, and related healthcare coordination. • Use internal and external systems to facilitate scheduling and communication. • Meet department quality, customer service, productivity, call-volume, attendance, and shift-adherence goals. • Follow approved scripts, departmental processes, and procedures; track data and maintain accurate member-file notes. • Receive and enable warm transfers involving clinicians, doctors’ offices, pharmacies, and call-center representatives. • Handle additional management-requested tasks within expected timeframes. • Provide peer side-by-side coaching and assist with training fellow employees. • Work overtime and on-call assignments as requested. • Protect the security and privacy of accessed protected health information.

🎯 Requirements

• High school diploma or two years of relevant work experience preferred • Previous appointment scheduling and/or inbound or outbound call-center experience required in a multitasking, high-call-volume environment • Experience with call-center technology systems, including softphone, QA, WFM, CMRs, and EMRs, highly preferred • Advanced understanding of call-center or tele-sales environments preferred • Data-driven troubleshooting experience preferred • Basic understanding of relational database functionality preferred • Experienced skills in MS Office, Excel, and G-Suites • Fluency in speaking, reading, and writing English • Bilingual English/Spanish is a plus • Ability to prioritize and multitask to meet productivity standards • Ability to work an assigned set schedule and follow attendance guidelines • Strong critical-thinking, analytical, and data-entry skills • Verified, reliable home internet service: download greater than 200 Mbps, upload greater than 20 Mbps, latency/ping less than 60 ms • Must provide workspace furniture and ensure a quiet workspace • Ability to work overtime and on-call as requested • Ability to protect protected health information

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • Company-provided equipment (keyboard, monitor, computer, headset, etc.)