Member Engagement Service Coordinator

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Present a positive and professional demeanor to clients, health plan members, clinicians, and co-workers • Leverage multiple internal and external systems to facilitate member scheduling of appointments • Assist health plan members with coordinating a PCP connection following a health Assessment • Meet all quality, customer service, and productivity goals set by the department • Follow internal scripts and processes, track data as requested by Management • Handle additional tasks as requested by Management within expected timeframe • Support business needs by conducting manual outbound calls and handling inbound phone calls • Act as a subject matter expert for peer side-by-side coaching • Accept constructive feedback and respond appropriately • Ability to work overtime and on-call as requested

🎯 Requirements

• A High School Diploma or two years of relevant work experience preferred • Previous appointment scheduling and/or call center experience required in a multi-tasking, high call volume environment • Experience working with call center technology systems highly preferred • Advanced understanding of call center or tele-sales environment preferred • Data-driven troubleshooting experience preferred • Basic understanding of relational database functionality preferred • Experienced skills in MS Office, Excel, and particularly G-Suites • Fluency in speaking, reading, and writing English • Bilingual English/Spanish is a plus • Proven ability to prioritize and multi-task in order to meet productivity standards • The ability to work a set schedule as assigned by Management and abide to attendance guidelines • Strong critical thinking, analytical, and data entry skills

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility