Operations Manager

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60.3k - $132.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Leading and developing supervisors as leaders — coaching them to manage performance, hold accountability, and develop their own teams • Owning team performance outcomes including productivity, quality, attendance, service levels, and CMS-mandated turnaround times across multiple teams • Identifying and addressing systemic performance patterns — not just reacting to individual misses, but inspecting recurring trends and driving sustainable improvement • Partnering on client operations — supporting new and existing client implementations in collaboration with account services and cross-functional partners • Leading workforce and workflow management — ensuring staffing, scheduling, and operational readiness to meet volume demands and financial targets • Maintaining regulatory and audit readiness — ensuring all processes, documentation, and team practices align with Medicare Part D and Part B requirements • Sourcing, interviewing, and hiring top talent in partnership with recruitment and business partners • Leading daily operations and leadership calls — providing clear, executive-ready communication on team status, risks, and action plans • Creating and maintaining standard operating procedures that reflect current work instructions and support consistent, compliant execution • Managing to budget — aligning resources, staffing, and operational decisions to financial expectations • Driving change management and continuous improvement — supporting implementations, process changes, and operational initiatives with a focus on sustainable results

🎯 Requirements

• 3+ years of experience with healthcare regulatory programs (Medicare, Medicaid, or Dedicated Client), including familiarity with CMS turnaround time requirements and audit standards • 3+ years of direct people leadership experience, including managing frontline supervisors or individual contributors • Experience managing in a metric-driven production environment (e.g., service levels, turnaround times, quality scores)

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families