
10,000+ employees
Founded 1963
🏥 Healthcare
⚕️ Healthcare Insurance
🛒 Retail
Healthcare • Healthcare Insurance • Retail
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
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10,000+ employees
Founded 1963
🏥 Healthcare
⚕️ Healthcare Insurance
🛒 Retail
Healthcare • Healthcare Insurance • Retail
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
• Answer incoming calls from patients, caregivers, branches, and patient referral sources regarding nutrition therapy order status • Process monthly patient refill requests • Process prescription changes • Triage calls to various departments • Verify patient demographics and insurance information to ensure accurate shipment • Process new patient orders • Update electronic medical records • Work with the patient admissions department to bring patients onto services • Explain and initiate the referral process • Answer questions from patients and caregivers about admissions status
• Minimum one year of experience working in a customer service environment within the healthcare industry • Minimum one year of experience using Microsoft Office applications, including Excel, Outlook, and Word • Experience with data entry • Working knowledge of Medicare insurance and/or Medicaid benefit programs, policies, and terminology • High School diploma or GED • Home infusion or durable medical equipment (DME) experience preferred • Call center experience preferred • Experience working in a healthcare environment preferred • Ability to work Monday–Friday, 8:00am–4:30pm CST
• Full-time benefited position • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility • Not through an agency
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