Pharmacy Technician – Prior Authorizations

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🔥 3 hours ago

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Takes in-bound calls from providers, pharmacies, members, etc providing professional and courteous phone assistance • Maintains complete, timely and accurate documentation of reviews • Transfers all clinical questions, escalations and judgement calls to the pharmacist team • Assists with other duties such as outbound calls, reviewing and processing Prior Auth’s • Monitors and responds to inquiries via department mailboxes • Complies with departmental, company, state, and federal requirements when processing all information

🎯 Requirements

• 6 months experience in customer service or call center environment • Must be able to work from home, this is a 100% work from home position • Have wired high speed internet • Able to apply basic computer skills • Knowledge of Microsoft Office Suite: Excel and Word required; Access, Outlook, PowerPoint, Visio preferable • Keyboard skills essential • Basic pharmaceutical knowledge pertaining to terminology, calculations, and protocols

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility

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