Provider Onboarding Analyst

Job not on LinkedIn

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🤠 Texas – Remote

🤠 Texas – Remote

💵 $21 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Establish and maintain comprehensive onboarding implementation processes with recruitment, credentialing, HR, IT, clinical, and other stakeholders • Lead the integration of providers into the organization • Own applications and onboarding for providers in an assigned region, state, or area • Prioritize applications and onboarding throughput based on regional needs, state assignments, licensure type, and timing considerations • Own onboarding KPIs and independently mitigate gaps, including start-date timing, training completion, and capacity gathering • Partner with Regional Leadership to recommend actions that meet client and capacity goals • Make timely changes and recommendations to project plans and books of business, aligning impacted stakeholders • Create and maintain detailed project plans and timelines, holding stakeholders accountable for deadlines and deliverables • Facilitate provider education for onboarding activities, including CAQH ProView and MD-APP credentialing applications • Develop and lead live provider-facing training sessions • Create job aids, videos, and other training materials • Identify process improvement opportunities and develop solutions • Correspond with providers by telephone and email after offer acceptance • Provide 1:1 onboarding support during daytime, nighttime, weekends, and holidays according to role SLAs • Ensure credentialing paperwork is submitted promptly and follow up with candidates throughout credentialing • Partner with credentialing to gather information and requirements • Organize orientation, first-month schedules, travel requirements, system access, and controls • Ensure completion of learning management system modules • Coordinate shipping and receiving of supplies and system access • Attend organizational, departmental, and manager meetings • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree in Business or equivalent combination of training and experience • 4 or more years of experience working in an administrative function with competing priorities • Experience with running complex reports and presenting data to internal and external stakeholders • Excellent verbal and written communication skills • Highly organized with impeccable attention to detail • Basic computer skills (Google Office, etc.) • Accurate data entry skills • Excellent prioritization and time-management skills • Ability to manage multiple priorities at the same time, work well under pressure, and take direction • Prior experience onboarding providers or company employees is a plus • High emotional intelligence with experience navigating high touch discussions • Customer-centric, high-touch mindset • Experience working in a virtual environment highly preferred • Experience using applicant tracking and credentialing software is a plus

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay

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