Senior AI Engineer

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Connecticut, +3 more states – Remote

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💵 $92.7k - $203.9k / year

⏰ Full Time

🟠 Senior

🤖 AI Engineer

👻 Ghost score 0%

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Manage and support Artificial Intelligence initiatives by setting technical goals, providing guidance, and ensuring effective delivery and support • Identify opportunities to leverage AI, conversational AI, and voice AI to improve healthcare processes, member and provider experiences, and operations • Support AI projects from conception through completion while meeting timelines, budgets, quality standards, priorities, and business objectives • Analyze requirements, assess feasibility, and propose AI solutions, conversational experiences, prompts, and platform capabilities • Collaborate with AI engineers, architects, analysts, and business stakeholders to configure, integrate, test, and optimize conversational AI, generative AI, and voice AI solutions • Establish and implement integrations and data pipelines while addressing privacy, security, and governance concerns • Evaluate, test, monitor, and continuously improve AI solutions based on performance, accuracy, user experience, and business impact • Provide technical guidance and communication to cross-functional teams • Manage AI deployments, integrate them with existing infrastructure, resolve technical challenges, monitor performance, and provide production support • Configure, administer, and support AI platforms, tools, and environments, including conversational AI technologies • Monitor production AI solutions, troubleshoot issues, resolve incidents, and maintain system health and availability • Develop technical documentation, implementation standards, operational procedures, runbooks, and support materials • Evaluate emerging AI technologies and provide recommendations for innovation • Support AI governance, compliance, security, and responsible AI practices

🎯 Requirements

• 5–7 years work experience • Problem-solving and decision-making skills • Collaboration and teamwork skills • Growth mindset, agility, and developing yourself and others • Execution and delivery skills, including planning, delivering, and supporting • Experience developing, implementing, supporting, or maintaining enterprise technology solutions • Experience integrating applications, systems, APIs, or platforms in a complex technology environment • Experience supporting production applications and resolving operational issues • Experience with conversational AI, virtual assistants, chatbots, voice automation, or related AI technologies preferred • Experience with AI platforms such as Kore.ai or similar enterprise AI technologies preferred • Experience with Generative AI, large language models (LLMs), prompt design, and AI orchestration preferred • Experience with speech, transcription, natural language processing, or voice technologies preferred • Experience with AI monitoring, observability, testing, or performance measurement preferred • Experience within healthcare, Medicare, member engagement, provider engagement, or regulated industries preferred • Experience with cloud-based technology platforms and AI solution deployments preferred • Bachelor's degree, specialized training, or relevant professional qualification preferred

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

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