Senior Claim Benefit Specialist

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🔥 12 hours ago

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Reviews and adjudicates complex, sensitive, and specialized medical claims in accordance with established plan processing guidelines • Functions as a subject matter expert by providing coaching, and offering guidance on escalated or technically challenging issues • Supports customer service operations by addressing inquiries and resolving issues to ensure a positive member experience • Reviews pre‑specified claims and those that exceed specialist adjudication authority or processing expertise • Applies medical necessity guidelines, determines coverage, verifies eligibility, identifies discrepancies, and implements cost‑containment measures to support accurate claim adjudication • Ensures compliance with all regulatory requirements and confirms that payments align with company policies and procedures • Identifies and reports potential overpayments, underpayments, and other claim irregularities • Performs claim rework calculations as needed • Trains and mentors as needed to enhance team performance and technical proficiency • Conducts outbound calls to obtain required information for claims or reconsideration requests

🎯 Requirements

• Minimum of 18 months of medical claim processing experience with a health insurance payor or third‑party administrator • Proven success working in a high‑volume, production‑driven environment • Demonstrated ability to manage multiple assignments with accuracy, efficiency, and attention to detail • Self-Funding experience preferred • DG system knowledge preferred • High School Diploma required • Preferred Associates degree or equivalent work experience

🏖️ Benefits

• Medical, dental, and vision coverage • Paid time off • Retirement savings options • Wellness programs and other resources

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