IT Business Analysis Manager

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $101.5k - $216.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 IT Support

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L3Harris Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🚀 Aerospace

🔒 Cybersecurity

Aerospace • Defense • Cybersecurity

L3Harris Technologies is a global aerospace and defense technology innovator, specializing in providing advanced solutions across air, land, sea, space, and cyber domains. The company focuses on delivering capabilities in areas such as autonomous systems, command and control, electronic warfare, and resilient communications, supporting both national security and commercial markets. Committed to innovation, L3Harris Technologies aims to advance technologies that enable their customers to effectively tackle the most complex challenges.

📋 Description

• Lead the IT business analysis function, directing and auditing the activities of our external Managed Service Provider (MSP) • Act as the crucial bridge between internal business departments and the MSP, translating complex business requirements into actionable technical specifications • Oversee the MSP’s project delivery, manage the project backlog, and ensure SLA compliance • Serve as the primary point of contact for the MSP, overseeing their day-to-day operations, project delivery, and adherence to Service Level Agreements (SLAs) • Collaborate with business stakeholders to define, analyze, and document business processes and requirements • Manage the IT project portfolio and backlog, prioritizing requests and ensuring the MSP delivers on time and within scope • Track and report on MSP performance metrics, conducting regular reviews to identify areas for improvement • Oversee the User Acceptance Testing (UAT) process • Partner with senior leadership to align IT strategy with company goals • Mediate disputes between internal business units and the MSP • Identify and mitigate risks related to project delivery, vendor performance, and cybersecurity.

🎯 Requirements

• Bachelor’s Degree and minimum 9 years of prior relevant experience • Graduate Degree and a minimum of 7 years of prior related experience • In lieu of a degree, minimum of 13 years of prior related experience • 5+ years of experience in IT business analysis, with 2-3 years in a management or lead role • Proven experience managing or working closely with an external Managed Service Provider (MSP) • Strong understanding of SDLC (Software Development Life Cycle), IT infrastructure, and data modeling • Expert capability in creating business requirements documents (BRDs), user stories, and process flow diagrams • Exceptional ability to translate technical concepts into business terms for stakeholders and negotiate with vendors • Proficiency in project management tools (e.g., JIRA, MS Project) and requirement management tools • CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) certification • Experience in ITIL framework.

🏖️ Benefits

• health and disability insurance • 401(k) match • flexible spending accounts • EAP • education assistance • parental leave • paid time off • company-paid holidays