Senior Client Support Representative

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🔥 0 minutes ago

🥔 Idaho, Texas – Remote

🥔 Idaho – Remote 🤠 Texas – Remote

💵 $18 - $42 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Manage and maintain department training programs, including new hire onboarding. • Prepare monthly meetings for department focused on upskill training the department. • Coordinate feedback surveys to assess training program effectiveness and identify areas for improvement. • Collaborate with department leaders to identify and address training gaps. • Update and maintain training curricula to ensure relevance and accuracy. • Proactively recommend and implement changes to training programs as needed. • Track and analyze training data to identify trends and measure program success. • Step in to facilitate leadership and trainer development courses as required. • Develop appropriate documentation for work processes, such as job aids, work instructions, quick reference guides, and simulations. • Create and send colleague-level and leader-level communications as needed for system enhancements and other changes that impact new hire curricula and resources. • Conduct regular audits of training materials, work instructions and processes to ensure compliance with company policies and standards. • Support cross-departmental projects by providing training expertise and ensuring smooth integration of new processes or tools. • Organizes continuous learning and professional development opportunities to help department stay updated on changes in the Prescription benefits industry. • Supports via communication modules, desk drops, regarding changes in the Prescription benefits industry to expand the knowledge and skillset of supporting teams. • Assists with research of escalated client/AM concerns. • Supports questions from supporting teams on processes and procedures.

🎯 Requirements

• 3-year tenure experience in call center and health care production • 2-years of experience in production in Client Support as a Client Support Representative II or III • Adept at problem solving and decision-making skills • Experience working in a production environment • Computer savvy and proficient in Office 365 applications including Teams, Excel, PowerPoint and Word • Excellent multi-tasking skills and time management • Results-oriented and self-motivated • Demonstrated ability to proactively identify and implement improvements. • Proficiency in tracking and analyzing data to inform decisions. • Strong familiarity with project management principles and practices. • Prior experience as a trainer and or department lead or a leadership position preferred • Strong interpersonal and communication skills, with the ability to collaborate across teams • College degree / Technical Certifications preferred • Verifiable High School diploma or GED is required

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs and other resources