
10,000+ employees
Founded 1963
🏥 Healthcare
⚕️ Healthcare Insurance
🛒 Retail
Healthcare • Healthcare Insurance • Retail
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
🔥 12 hours ago
🦌 Connecticut, Florida, +26 more states – Remote
💵 $115.9k - $261k / year
⏰ Full Time
🟠 Senior
🧐 Strategy
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10,000+ employees
Founded 1963
🏥 Healthcare
⚕️ Healthcare Insurance
🛒 Retail
Healthcare • Healthcare Insurance • Retail
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
• Deliver complex, customer-specific solutions focused on advancing the myPBM platform • Serve as a strategic leader for key customer relationships and partner with PBM teams • Engage internal stakeholders, external customers, and executive leadership to align priorities and deliver measurable outcomes • Manage customer relationships involving systems and processes across multiple workstreams • Partner with clinicians and customers to understand clinical changes and design solutions • Partner with Account Teams, Technology, Operations, and other stakeholders to deliver customer needs • Serve as the subject-matter expert on key processes and systems • Apply clinical expertise to strategy, communication, data analysis, project work, and customer interactions • Lead issue resolution, escalations, and corrective action plans • Communicate partnership value to customers • Support technology implementations with a focus on clinical intent and PBM strategy • Create and deliver materials on strategy, responsibilities, metrics, and performance • Drive continuous improvement through creative problem-solving and disciplined execution • Build engagement through recognition, feedback, coaching, and development • Own team outcomes through mentoring, accountability, and day-to-day leadership
• 5+ years of pharmacist experience in customer relationship management or equivalent client-facing experience • Active, unrestricted pharmacist license • BS Pharmacy or PharmD degree • Active pharmacist license in good standing • Knowledge of PBM system technology • Critical thinking and problem-solving skills, including root cause analysis and solution design • Ability to partner effectively across business units • Strong leadership, organization, prioritization, and communication skills • Ability to learn complex material quickly • Excellent written and verbal communication skills, including presenting to peers, personnel at all levels, and customers • Understanding of the role of UM in a managed care environment • Ability to interpret business correspondence, technical procedures, regulations, budget performance, and key metrics • Strategic mindset with a track record of driving long-term goals and priorities • Willingness to travel to customers, internal meetings, and other events • Preferred: Deep understanding of myPBM platform and capabilities • Preferred: Experience supporting customers using PBM technology • Preferred: Understanding of IT processes for business implementations and ongoing maintenance
• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program • Equity award program
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