Senior Customer Insights Manager

Job not on LinkedIn

🔥 43 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $82.9k - $182.5k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Act as a dedicated insights partner to Merchandising • Address merchant-driven category and subcategory insight questions • Mine and synthesize insights from Simile, Mintel, and Kantar • Translate research into clear, concise, decision-ready insights • Serve as a subject matter expert in consumer research and category strategy • Focus on insight synthesis and enablement rather than new research spend • Create and manage category-specific agent banks within Simile • Model category and subcategory buyers, CVS store brand buyers, and competitive private-label buyers where available • Enable consistent evaluation of CVS store brands relative to competitors • Accelerate scalable category insights • Deepen understanding of store brand choice drivers and trade-offs at a category level • Apply AI to merchandising strategy

🎯 Requirements

• 7+ years of relevant experience planning, analyzing, and providing successful qualitative and quantitative customer research across a variety of methodologies • Strong analytical skills • Ability to connect insights across a variety of data sources • Compelling communication and storytelling skills • Independent program management skills • Ability to communicate clearly and effectively across internal team members, collaborators, and vendor partners • Occasional travel may be required (<5% of the time) • Bachelor's degree • Prior Consumer Packaged Goods (CPG) or retail experience preferred • Experience choosing, managing, and working with research vendors, or experience at a market research vendor preferred • Experience working in a complex organization across a variety of partner groups preferred • PowerPoint, Word and Excel skills preferred

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Company equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being