Senior Customer Service Representative

Job not on LinkedIn

🕒 October 23

🐊 Florida, Ohio, +2 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote

💵 $18 - $35 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 20 days.
• Jobs at this company usually fill in 21 days.
• Reposted 2 times.

Apply Now

Find Similar Remote Jobs

CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Serve as a primary point of contact for members, patients, providers, and third-party administrator clients • Handle inbound and outbound calls • Respond to email inquiries • Provide claim status updates • Educate providers • Communicate participation information • Resolve customer concerns professionally and promptly • Document customer interactions while handling conversations

🎯 Requirements

• 3 years of customer service experience in healthcare or health insurance • 3+ years of experience supporting members, patients, providers, or healthcare clients • Ability to manage multiple tasks simultaneously while documenting customer interactions during conversations • Experience in remote work environments • Strong technical aptitude • Multiscreen navigation and ability to manage several applications at once • Microsoft Outlook experience for email management and scheduling • Medical terminology knowledge preferred • Claims processing knowledge preferred • Ability to manage a high volume of phone and email interactions preferred • Previous call center or healthcare customer service experience preferred • High School Diploma or GED required

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume