Senior Manager, Commercial Product Member Experience

Job not on LinkedIn

🔥 14 hours ago

🏈 Alabama, Arizona, +40 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $67.9k - $199.1k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities • Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities • Drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives • Coordinate deliverables, timelines, stakeholder communications, and dependencies • Develop recommendations for experience improvements, communication priorities, and execution needs • Support development of member-facing communications, journey materials, presentations, FAQs, and related resources • Track readiness, dependencies, and follow-up actions • Identify opportunities to improve how members understand, navigate, and engage with products and capabilities • Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination

🎯 Requirements

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or completion of General Management Development Program (GMDP) or any Leadership Development Program with related experience • Experience supporting healthcare, payor, digital product, or customer experience initiatives • Ability to translate experience direction into coordinated plans, communication support, and execution activities • Experience working across product, design, marketing, and communications in a matrixed environment • Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials • Strong project management, prioritization, and organizational skills • Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders • Strong judgment and attention to detail in fast-moving, cross-functional work • Bachelor’s degree preferred/specialized training/relevant professional qualification

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being