Service Advocate

Job not on LinkedIn

🔥 16 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Conduct inbound and outbound calls with members and providers • Help members obtain healthcare visits, screenings, vaccinations, and medication refills • Work through barriers that impede members’ good health • Deliver the best member experience through professional, empathetic conversations • Educate members to support good health decisions and improve health outcomes • Accurately document conversations in members’ health records • Explain benefits for specific screenings and medications • Assist members and providers with important health services, medications, and resources to improve Star health outcomes

🎯 Requirements

• Professional communication skills • Strong active listening and interpersonal skills • High computer literacy, including ability to troubleshoot issues • Proficiency with Windows and web-based applications and digital communication tools • Reliable high-speed internet connection of at least 50 Mbps • Suitable remote workspace • Hard-wired computer connectivity required; DSL, satellite, and wireless broadband are not permitted • Bilingual or multilingual candidates heavily preferred • Experience with HEDIS screening measures preferred • Experience with behavior change preferred • 1+ year of experience with production expectations or high-volume calls heavily preferred • 2+ years of experience with call center or outreach involving members/consumers preferred • 3+ years of experience in a healthcare setting preferred • Medical certification (certified nursing assistant, medical assistant, etc.) preferred • High School Diploma or G.E.D.

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility