
10,000+ employees
Founded 1963
🏥 Healthcare
⚕️ Healthcare Insurance
🛒 Retail
Healthcare • Healthcare Insurance • Retail
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
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10,000+ employees
Founded 1963
🏥 Healthcare
⚕️ Healthcare Insurance
🛒 Retail
Healthcare • Healthcare Insurance • Retail
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
• Take inbound calls from providers, pharmacies, members, and other callers • Provide professional and courteous phone assistance through the criteria-based prior authorization process • Maintain complete, timely, and accurate documentation of reviews • Transfer clinical questions, escalations, and judgment calls to the pharmacist team • Make outbound calls as needed • Review and process prior authorizations received via fax and ePA • Monitor and respond to inquiries through department mailboxes • Enter prior authorization requests and verify required documentation • Verify insurance coverage to determine whether prior authorization is required • Inspect medical records and clinical documentation for medical necessity and appropriateness • Assist with appeals for denied or rejected prior authorization requests • Document patient details, medical codes, and authorization status in electronic systems • Identify process inefficiencies and propose improvements • Communicate with healthcare providers to obtain information, clarify documentation, and communicate decisions or requirements • Stay current on industry regulations, medical coding guidelines, and prior authorization requirements • Follow regulatory guidelines, company policies, and industry standards
• 6 months of Customer Service/Pharmacy Technician Experience • High School Diploma or equivalent GED • Regular and predictable attendance • Willingness to work mandatory overtime/extended work week when needed • Willingness to travel when needed • Ability to manage work volume by handling inbound calls/fax requests using courteous and professional behavior • Compliance with departmental, company, state, and federal requirements when processing information • Ability to maintain a privacy- and security-compliant home office workspace • Ability to protect confidential information from being viewed or heard by others in the home • Ability to sit for long periods, up to 100% • Ability to talk on the phone for extended periods, 90–100% • Ability to read a computer screen for extended periods, 100%
• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • Home-based work environment
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