Workforce Management Solutions Architect – Techo-Functional

Job not on LinkedIn

🔥 14 hours ago

🏈 Alabama, Arizona, +42 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $106.6k - $284.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points • Translate business findings into actionable requirements and priorities • Drive fit-gap analysis across vendor/product options and current-state tools • Design forecasting workflows and operating models for demand and staffing plans • Define scheduling design patterns, rules, templates, segment windows, trial schedule sets, and optimization constraints • Establish solution guardrails for accuracy, auditability, transparency, validation, exception handling, and what-if analysis • Partner with engineering and technology leads to translate functional designs into configuration and build plans • Configure and customize vendor applications to meet business needs • Drive end-to-end lifecycle execution for enhancements, defects, and releases • Maintain documentation and artifacts in standard tracking tools and processes • Define reporting and analytics needs for forecasting accuracy, staffing versus plan, schedule adherence/coverage, and operational outcomes • Partner on dashboards and operational reporting • Serve as functional point leader across HR, operations, and technology teams • Drive alignment, decisions, training, enablement, and adoption among planners, schedulers, and managers • Engage with the WFM Community on industry best practices and latest advancements • Deliver enhancements, project requests, and defects with optimal, scalable solutions • Maintain product health and provide strategic direction to product and shared services teams • Mentor and develop team members

🎯 Requirements

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling • 7+ years’ experience working with WFM scheduling constructs and forecasting concepts • 6+ years’ experience configuring, customizing, and debugging WFM solutions • 5+ years’ experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools • 3+ years’ partnering with SaaS vendors to deliver business outcomes • 3+ years working in Agile environments with experience in change management and vendor negotiation • 3+ years demonstrating communication and stakeholder leadership skills, with the ability to drive decisions, manage competing priorities, and drive execution • 2+ years’ experience demonstrating analytical problem-solving and decision-making skills with a track record of delivering scalable solutions • 2+ years demonstrating a growth mindset while developing self and others • Bachelor’s degree or equivalent combination of education, training, and professional experience • Experience configuring and optimizing WFM platforms such as Infor, UKG, or Legion • Experience integrating WFM platforms with HR systems such as Workday • Experience with AI in WFM, automation, and digital employee experience platforms • Reporting/analytics exposure and comfort collaborating with BI teams/tools • Experience working in large, matrix organizations • Familiarity with Agile delivery, Jira/user stories, project governance, and release/change management • Experience leading WFM strategy during mergers, acquisitions, or divestitures

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility