HVAC Technical Support Analyst II

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $73.3k - $120.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Daikin Applied Americas

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1924

🤝 B2B

🔧 Hardware

⚡ Energy

B2B • Hardware • Energy

Daikin Applied Americas is a commercial and industrial HVAC and building solutions company that designs, manufactures, and supports air management equipment and services across North America. The company provides rooftop systems, chillers, air handlers, heat pumps, air purifiers, building controls (SiteLine), rental solutions, and IoT-enabled energy- and IAQ-focused technologies for commercial, institutional, and industrial buildings, emphasizing energy efficiency and decarbonization.

📋 Description

• Provide intermediate level HVAC technical support to sales representatives, customers and service groups • Manages large amounts of incoming calls and emails • Promptly and accurately enters all incoming requests within Salesforce CRM • Maintains communication records, necessary paperwork within Salesforce • Reflect correct customer and case details with up-to-date information • Build sustainable relationships and trust with customer accounts through open and interactive communication • Identify and assess customers’ needs to achieve satisfaction and takes the extra mile to engage customers • Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner • Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status • Provide weekly and daily updates and reports of cases status and group metrics • Provides authorizations for parts warranty request upon identifying quality related opportunities • Conducts training sessions in a formal classroom or on the job site on product application, operation and maintenance • Consults and collaborates with Engineering and Manufacturing on quality and product design improvements • May provide coaching, and/or mentoring to a subordinate group or staff member • Write service literature, including flow charts and create micro videos • Works closely with Manager on metrics, service opportunities, and manuals

🎯 Requirements

• Associates degree or higher - preferably in HVAC or mechanical engineering-related discipline • 5+ Years of commercial HVAC experience • Knowledge of commercial HVAC and refrigeration systems • Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel) • Outstanding relationship management and interpersonal skills

🏖️ Benefits

• Medical/Dental/Vision coverage • PTO • 401K match • Support for community involvement • Tuition Reimbursement after 6 months of continuous service