Operations Technical Support Specialist

🕒 June 6

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Altium Packaging

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🧘 Wellness

🤝 B2B

Retail • Wellness • B2B

Altium Packaging is a leading supplier of rigid plastic packaging solutions, primarily serving markets such as water, food, dairy, beverages, automotive, healthcare, and personal care. With a strong emphasis on sustainability, innovation, and customer-centric service, Altium operates across the U. S. and Canada, boasting a network of over 70 plants and 100 years of experience. The company provides specialized packaging for household and specialty chemicals and offers a wide array of products like bottles, caps, and labels that meet diverse consumer and industrial needs. Altium Packaging takes pride in its ability to offer custom solutions that help elevate brands and protect the environment.

📋 Description

• Serve as a first responder for critical operational events, including: Unplanned extended downtime, Major blow molding or downstream equipment failures, Major line startup or restart failures, Chronic defect, scrap, or throughput crises. • Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action. • Act as on-site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders. • Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained. • Provide hands-on technical leadership across maintenance and production systems, including: Blow molding machines (Uniloy, Bekum, Rocheleau, and similar platforms), Bottle processing and packaging equipment, Upstream and downstream assets (blenders, grinders, leak testers, vision systems, trimmers, baggers, conveyors, cooling beds), Plant utilities and support systems (chillers, compressed air, vacuum systems). • Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls-related issues directly on the plant floor. • Support execution—not just design—of corrective actions alongside plant teams. • Operate Blow Mold production line in emergency situations. • Build sustainable technical capability across operators and maintenance technicians, with a specific focus on bottle processing fundamentals, equipment troubleshooting processes, and standardized maintenance and operating practices. • Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production. • Support and continuously improve operator and maintenance technical training programs. • Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery. • Partner with Operations and Maintenance leadership to implement standard work, processes, and controls that prevent recurrence. • Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities. • Ensure emergency repairs and corrective work comply with local, state, federal, and company requirements. • Partner with equipment vendors and technical service providers during escalations to accelerate resolution. • Document root causes, corrective actions, and lessons learned from each deployment. Provide concise executive-level summaries following major interventions.

🎯 Requirements

• 6–10 years’ experience in a high-output plastics manufacturing environment, with strong exposure to bottle processing operations. • 5–10 years of hands-on experience in maintenance and/or production technical roles. • Demonstrated expertise in troubleshooting blow molding systems and downstream bottle processing equipment. • Proven ability to lead under pressure during unplanned operational events. • Strong decision-making skills with the ability to assess incomplete information in fast-moving environments. • Willingness and capability to be hands-on on the plant floor. • Ability to lift up to 50 lbs. and work in manufacturing environments. • Bachelor's degree or equivalent experience (Preferred) • Experience leading multi-site or organizational level technical initiatives (Preferred). • Budget and cost-management exposure (Preferred). • Experience leading cross-functional operations and maintenance teams (Preferred). • Strong communication skills with the ability to influence without authority (Preferred).

🏖️ Benefits

• medical, dental and vision plans • company holidays and vacation days • tuition reimbursement • learning and training opportunities • bonus potential • 401(k) plan with company contributions • rewards and recognition programs • opportunities to make a difference in the community