Partner Account Manager

🕒 June 15

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DailyPay

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💳 Fintech

🤝 B2B

👥 HR Tech

Fintech • B2B • HR Tech

DailyPay is a financial technology company that provides an On-Demand Pay platform, allowing employees to access their earned wages before payday. This service empowers employees by giving them financial control, which in turn increases engagement, motivation, and overall happiness at work. DailyPay aims to help organizations improve recruitment and retention rates while reducing employee turnover through its innovative financial wellness solutions.

📋 Description

• Ensure effective day-to-day management of key external partnerships, with a primary focus on one strategic banking partner. Oversee relationship health across additional banks, card associations, third-party processors, and other vendors to guarantee optimal performance, strict SLA accountability, and swift escalation resolution. • Develop, organize, and lead external partnership quarterly business reviews. Ensuring alignment with roadmaps, initiatives, and strategic objectives • Manage and monitor vendor invoices, including verification and approval. Maintain accurate and up-to-date records of invoices and payments • Establish, monitor and build reports on key performance metrics and dashboards to track vendor performance, invoices, and identifying areas for continuous improvement • Work with Manager to monitor cardholder experience, identify pain points, and propose strategic solutions • Develop subject matter experts in program policies, practices, systems, and governing rules and regulations • Collaborate across all stakeholder groups to maintain alignment on vision, strategy and performance to goals, leveraging critical and analytical thinking to increase the value proposition of assigned programs • Design and maintain various reports, dashboards and critical metrics to analyze product effectiveness, vendor KPI’s/SLA’s, customer satisfaction, and growth of card programs • Manage the accurate and efficient distribution of these reports to Consumer Financial Solutions, Product, and Customer Service/Operations teams

🎯 Requirements

• Bachelor's degree in a business-related field or equivalent work experience • Debit, prepaid, credit card experience required • 5+ years of Operations, Vendor Management and Vendor Invoicing experience, preferably within the card ecosystem • On-Demand Pay experience a plus • Ability to prioritize multiple projects and complete in a timely manner • Customer centric mentality • Advanced proficiency with Excel and experience mastering the report-building functionality (i.e. Tableau, Cognos, etc)

🏖️ Benefits

• Exceptional health, vision, and dental care • Opportunity for equity ownership • Life and AD&D, short- and long-term disability • Employee Assistance Program • Employee Resource Groups • Fun company outings and events • Unlimited PTO • 401K with company match