Senior Implementation Manager

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DailyPay

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💳 Fintech

🤝 B2B

👥 HR Tech

Fintech • B2B • HR Tech

DailyPay is a financial technology company that provides an On-Demand Pay platform, allowing employees to access their earned wages before payday. This service empowers employees by giving them financial control, which in turn increases engagement, motivation, and overall happiness at work. DailyPay aims to help organizations improve recruitment and retention rates while reducing employee turnover through its innovative financial wellness solutions.

📋 Description

• Lead new clients through our more complex implementations and support through a successful post launch handoff. This includes (but isn’t limited to): project and client management and leading the technical integration between DailyPay and 3rd party vendors • Manages technical and non technical stakeholders, as well as, ensure timely and accurate implementations holding both internal and external parties accountable • Perform comprehensive discovery and build robust documentation of the implementation requirements • Support re-implementations as required. This will include quality and on-time delivery, mitigating risk of operational loss, and reducing downtime • Serve as your clients internal advocate by effectively collaborating with cross-functional teams including Sales, Product, Client Success, and Implementation Controls • Work with product and other cross functional partners to support client projects as needed. This may include both proactively known requirements or uncovered requirements for new or improved functionality • Perform technical research to provide unique solutions for complex customer integrations • Flexible in an ever changing business environment with expanded volume and responsibility required at times to meet business needs • Provide technical mentorship, elevating team capabilities through knowledge sharing • Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers

🎯 Requirements

• Bachelor’s degree in Business, Engineering, or equivalent work experience • 3-5+ years of experience in Implementation of SaaS solutions or technical Client Success Manager • Experience working with demanding, high-stakes accounts, managing operational and C-level stakeholders, and supporting day-to-day needs to manage these relationships • Detail-oriented with the ability to set priorities and be flexible in a changing environment • Excellent project and client management skills. • Excellent written communication and presentation skills • Experience leading data validation, unit testing, and UAT • Experience with sFTP automation and API builds (reviewing logs, troubleshooting, etc.) • Working proficiency in Microsoft Excel and Google Suite • A strong ability to drive solutions on unknown systems, processes and workflows • Experience in early stage products, markets, and companies preferred • Occasional need to work outside of normal business hours as required to support customers may be required.

🏖️ Benefits

• Exceptional health, vision, and dental care • Opportunity for equity ownership • Life and AD&D, short- and long-term disability • Employee Assistance Program • Employee Resource Groups • Fun company outings and events • Unlimited PTO • 401K with company match