Director of Program Management

Job not on LinkedIn

🔥 12 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $110k - $150k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

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Daisy Brand

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🍽️ Food & Beverage

🏭 Manufacturing

🛒 Retail

Food & Beverage • Manufacturing • Retail

Daisy Brand is a family-owned company based in Dallas, Texas, committed to providing the freshest, most wholesome dairy products since 1917. Specializing in sour cream and cottage cheese, Daisy Brand takes pride in its dedication to pure ingredients with no preservatives, which sets it apart in the food and beverage manufacturing sector. The company has over 100 years of experience in the dairy industry and continues to strive for innovation and product improvement.

📋 Description

• Define service standards and SLAs by department, task type, and building tier • Build dashboards, scorecards, and a weekly operating rhythm that drives decisions • Diagnose root causes, size impacts, and own fixes through sustained metric improvements • Map and redesign operational workflows to reduce handoffs, rework, and manual effort • Write SOPs, define ownership boundaries, set escalation paths, and implement processes • Partner with Product Operations and engineering to encode processes into back-office systems, automation, and AI agents • Own the operational playbook for onboarding new portfolios and acquired books of business • Build capacity models for growth plans across people, tooling, and process • Run portfolio integration programs, including plans, milestones, risks, owners, and definitions of done • Maintain the operations automation and agent roadmap • Define human-agent workflow responsibilities, escalation, review, and quality monitoring • Prototype process changes with AI tools before engineering requests • Redesign roles and team structures around automation • Build an operating cadence for reviewing agent accuracy, throughput, escalation rate, and cost per task • Build training programs with defined competencies and certification for new operators • Own role-based curricula, SOP-linked training, enablement resources, and refreshers • Make training a measurable input to performance • Own operations scheduling and coverage models, including emergency and after-hours response squads • Ensure continuous weekly coverage, clear ownership, and escalation paths • Balance coverage against cost and forecast staffing ahead of demand • Report to the VP of Operations and collaborate with facilities, property management, finance, Product Operations, product, and engineering

🎯 Requirements

• 7+ years in program management, operational excellence, business operations, or process improvement, including experience leading cross-functional programs at a company that scaled fast • Genuine program management craft: build plans, hold milestones, surface risks early, and drive owners who do not report to you • Demonstrated results in operational metrics, including defining SLAs, implementing processes, and measuring before/after results • Strong data fluency; ability to pull and question data and build a clear narrative from it • SQL or a BI tool strongly preferred • Experience designing training and enablement programs for frontline or field teams • Comfort with workforce planning, capacity modeling, coverage design, and scheduling at scale • Exceptional written communication • High ownership and low ego • Judgment about scope • Fluency with AI as an operating tool, with demonstrable hands-on use of prompts, prototypes, scripts, or agents that removed real work • Instinct to ask what the system should do before asking who should do it • Nice to have: property management, real estate, field services, logistics, or another multi-site operations business • Nice to have: M&A or portfolio integration experience • Nice to have: hands-on AI usage in own work • Nice to have: familiarity with Zendesk, Looker, PowerBI, Airtable, n8n, Retool, or similar • Nice to have: Lean, Six Sigma, or comparable process discipline • Nice to have: experience standing up a function from scratch

🏖️ Benefits

• Competitive benefits package • Equity