Part-time Audio Video Technical Support Technician

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $24 - $25 / hour

⏱ Part Time

🟠 Senior

🔴 Lead

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Daktronics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1968

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Daktronics is a U. S. -based designer and manufacturer of industry-leading LED video displays and audiovisual systems. The company produces large-format custom video walls, digital billboards, scoreboards, message centers, sound systems, and control software, and provides installation, creative services, and global support for sports venues, out-of-home advertising, transportation, and business markets.

📋 Description

• Provide technical support to customers primarily through incoming calls, portal requests, and email • Ensure responsive service and first-time resolutions • Troubleshoot and solve simple to highly complex hardware and software technical issues using a logical troubleshooting approach • Collaborate with internal team members to escalate product issues • Create and update knowledge base articles for internal and external use • Listen actively and use Salesforce to capture accurate, detailed notes about troubleshooting, action plans, and site-specific information • Participate in technical training on new products and systems • Support customers on a fixed schedule of four 6-hour shifts between 9 a.m. and 4 p.m., with one Monday or Friday off

🎯 Requirements

• Associate degree in information systems, engineering technology, computer programming, or similar related fields • Non-technical majors may be considered with previous experience demonstrating technical learning ability and aptitude • Fluent in English, written and verbal • Applicants must be 18 years of age or older • Must be eligible to work in the United States • Daktronics does not sponsor, renew, or extend immigration visas for this position • Ability to learn and retain technical concepts quickly and convey them to customers with varying technical abilities • Experience interacting with a variety of individuals in a positive, professional manner • Previous customer service and/or phone/call center experience preferred • Exercise discretion, independent judgment, and responsible time management • Comfortable working independently from a distraction-free home office location

🏖️ Benefits

• Employee discount program • Employee assistance program • Community donation program • Unpaid time off • 401(k) • Employee Stock Purchase Plan • Leaves • Disability benefits • Accommodations • Flexible opportunities • Technical training on new and different products and systems