Client Services and Support Analyst

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $40 - $45 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Provide high-quality, friendly, and prompt support and training services for Harris School Solutions QSS/OASIS software • Provide quality client support with timely resolution of inquiries and issues • Provide end-user in-person and online training resources • Assist the Professional Services and Support teams in developing and maintaining end-user training documentation • Lead webinars and software training classes for clients • Develop deep knowledge of application functional and technical features to address application issues and questions • Diagnose software issues and bugs and perform appropriate resolutions • Work with technical support and software development teams to identify and resolve problems efficiently • Travel occasionally to client sites, user groups, and conferences

🎯 Requirements

• Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner • Polished presentation skills • Experience providing software training to CA K-12 school districts • Excellent troubleshooting and analytical problem-solving skills • Excellent oral and written communication skills • Highly-developed organizational skills and time management ability • Ability to work independently on assigned projects, as well as in a team atmosphere • Highly motivated, flexible, adaptable nature • Ability to learn quickly in a fast-paced, challenging, and ever-changing environment • Well-versed in supporting apps on a hybrid Linux Back-end/Windows Front-end applications • Knowledge of Postgres and SQL Server databases • Experience with client-server applications • Knowledge/experience with business intelligence query tools is preferred • Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred

🏖️ Benefits

• Part-time schedule of 32 hours • Occasional travel to client sites, user groups, and conferences (less than 25% annually)