Customer Manager – Customer Success, Project Coordination

🕒 March 28

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DAMEDIC GmbH

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51 - 200 employees

DAMEDIC provides revolutionary billing services for hospitals - delivering optimal results in minimal time. We bring together our AI-driven software platform, well-defined processes, and optimal personnel - to cover the entire process instead of a partial solution.

📋 Description

• Customer management & communication • Build and maintain long-term relationships with our hospital partners • Regular exchanges with customers, including structured updates and reporting • Prepare and conduct review meetings with our customers • Proactively communicate about scope of services, collaboration, and performance • Customer onboarding • Organize and coordinate the onboarding of new hospital partners • Ensure new customer projects start in a structured way and become productive quickly • Align with project managers, coding teams, and internal functions • Coordination & oversight • Structure and prepare relevant information for cooperation with our customers • Ensure a transparent flow of information between customers and internal teams • Monitor performance data and identify anomalies and trends early • Analysis & development • Collect and document customer satisfaction • Analyze collaboration and customer performance • Identify opportunities to develop the collaboration further • Pass on potential upsell opportunities to our sales team

🎯 Requirements

• Several years of experience in a customer-facing role within healthcare (e.g., Customer Success, consulting, account management, or project coordination) • Solid understanding of the DRG system and hospital billing • Practical experience in DRG coding or medical controlling • Experience working with multiple stakeholders in the hospital environment • Strong communication skills and confident presence with customers • Structured working style and enjoyment in coordinating complex collaboration • Interest in actively developing customer relationships

🏖️ Benefits

• Visible impact: You will work directly with hospitals and sustainably improve their billing processes. • Development & growth: We give you space to learn new things and take on responsibility. • With increasing experience, additional development opportunities open up within our company. • Strong team: You will work closely with our DRG experts and colleagues from different areas of the company to provide the best possible support for our customers and continuously improve collaboration. • More than work: Whether a board game night, an after-work Kölsch, or cooking together — we also celebrate small successes. • Remote with in-person exchange: Work from anywhere in Germany — with home office equipment of your choice or a co-working space.