Account Manager, Enterprise

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Dandy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

📋 Description

• Own a portfolio of Dandy’s largest, most complex customers (multi-location groups and enterprise accounts). • Develop and execute strategic account plans to drive retention, expansion, and customer satisfaction. • Leverage data and performance metrics to identify trends, opportunities, and risks across your book of business. • Serve as a trusted advisor to executive, clinical, and operational stakeholders, ensuring alignment between Dandy’s offerings and customer goals. • Identify and execute on upsell, cross-sell, and expansion opportunities across locations and departments. • Partner with enterprise procurement, operations, and finance teams to negotiate renewals and new commercial terms. • Lead conversations around scaling scanner deployments, doctor activations, and adoption of new Dandy products and services. • Build and maintain executive-level relationships with key stakeholders at top accounts. • Deliver strategic business reviews, performance insights, and partnership roadmaps to demonstrate ROI and strengthen collaboration. • Anticipate customer needs and lead proactive initiatives to prevent churn and accelerate growth. • Develop a deep understanding of dental group operations, digital workflows, and the evolving competitive landscape. • Speak fluently in the language of clinicians and business operators to offer credible, tailored recommendations. • Collaborate with Dandy’s product and clinical teams to provide feedback that drives innovation and customer success. • Partner with Sales, Customer Support, Training, and Product to ensure seamless onboarding, implementation, and scaling. • Contribute insights from enterprise accounts to influence product roadmap and operational improvements. • Continuously experiment with engagement strategies, value frameworks, and communication approaches to enhance performance.

🎯 Requirements

• 5+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales, ideally within the dental or healthcare technology industry. • Proven success managing and growing large, complex, multi-location customer accounts. • Strong commercial acumen with a track record of driving upsells, cross-sells, and renewals in enterprise environments. • Exceptional communication and negotiation skills, with experience engaging executive stakeholders. • Analytical and data-driven, with the ability to translate metrics into actionable insights. • Comfortable navigating ambiguity, managing competing priorities, and influencing cross-functional teams. • Highly motivated, performance-oriented, and passionate about improving the customer experience. • Willingness to travel for key customer meetings, industry events, and company offsites.

🏖️ Benefits

• healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off