Account Manager, SMB Dedicated

🕒 May 1

🇺🇸 United States – Remote

💵 $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dandy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

📋 Description

• Own a portfolio of multi-location accounts and drive net revenue retention through proactive planning and engagement • Analyze account performance and customer feedback to build strategic engagement plans • Guide practices through critical moments in the Dandy customer journey • Use dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities • Identify and execute upsell and cross-sell opportunities • Drive activation of additional doctors and scanners within existing practices • Lead expansion into new practice locations • Build and maintain long-term relationships with executives, doctors, and practice managers • Serve as a strategic consultant aligned with customer objectives • Negotiate contract terms and implement churn-reduction strategies • Partner with Sales, Customer Experience, Training, Operations, and Marketing • Develop knowledge of dental practice operations and the digital dentistry landscape • Communicate with clinicians to provide consultative problem-solving and drive adoption • Stay informed on product updates, scanner capabilities, and market trends • Experiment with tactics, talk tracks, and engagement models to improve retention and expansion • Capture and share Voice of Customer insights • Contribute to scalable multi-location engagement playbooks

🎯 Requirements

• 2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical • Dental industry experience is a plus • Proven track record of upselling, cross-selling, and growing complex account portfolios • Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations • Comfortable spending 60%+ of the day engaging with clients by phone or video • Ability to interpret data dashboards to inform strategy • Strong communication, organization, follow-through, and problem-solving skills • Self-motivated, performance-driven, and adaptable to a fast-paced environment • Willingness to travel for offsites, industry events, or key customer visits • Authorized to work lawfully in the United States for Dandy

🏖️ Benefits

• Healthcare • Dental support • Mental health support • Parental planning resources • Retirement savings options • Generous paid time off • Remote work arrangement • Equal-opportunity and inclusive workplace • Workplace accommodations for disabilities