Healthcare Operations Coordinator

🔥 6 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 25%

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Dane Street

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

Dane Street is a national leader in Independent Medical Exams and Reviews, providing objective, compliant, and timely Independent Medical Examinations, Peer Reviews, and other medical reports. With a large network of over 16,000 physicians, the company offers its services across 25,000 locations and 100 specialties, including Workers' Compensation, Auto, Liability, and Disability claims. Dane Street supports Insurance Carriers, Third Party Administrators, Managed Care Organizations, and Federal/State entities with expert medical analyses, helping them make accurate determinations. The company is recognized for its quality, fast turnaround times, and efficient processes, earning accolades like the NCQA Accreditation in Utilization Management and the Great Place to Work certification.

📋 Description

• Upload and download referral documentation, medical records, reports, and supporting materials through client portals and internal systems • Transfer case information accurately between platforms while maintaining data integrity • Monitor client portals for new assignments, updates, requests, and status changes • Verify completeness and accuracy of referral information before processing • Track and document case movement throughout the workflow lifecycle • Escalate urgent issues, missing documentation, or portal access concerns to leadership • Perform high-volume data entry • Maintain organized electronic records and audit trails • Update internal tracking systems with current case statuses and required documentation • Ensure portal submissions meet client-specific formatting and submission requirements • Conduct quality checks to identify discrepancies or incomplete information • Support Operations Managers and team leadership with administrative workflow tasks • Assist with reconciliation activities and operational reporting • Help monitor turnaround times and identify potential workflow delays • Communicate with internal teams regarding case status, portal issues, and workflow needs • Maintain confidentiality and securely handle sensitive and protected information • Meet accuracy, turnaround time, productivity, volume, quality audit, and error-rate expectations

🎯 Requirements

• High school diploma or equivalent required • Previous administrative, operations, data entry, or healthcare support experience preferred • Strong attention to detail and organizational skills • Ability to manage repetitive tasks with consistency and accuracy • Strong written and verbal communication skills • Ability to work independently in a remote environment • Strong time management and prioritization abilities • Experience with client portals, EMRs, claims systems, or web-based workflow platforms preferred • Healthcare, insurance, or medical records experience preferred • Familiarity with HIPAA and handling confidential information • Experience in high-volume, deadline-driven operational environments • Proficiency with Google Workspace and Microsoft Office applications • Comfortable navigating multiple web-based systems simultaneously • Strong typing and data entry skills • Ability to learn client-specific portals and workflow systems quickly • Must maintain confidentiality and securely handle sensitive and protected information • Must adhere to HIPAA and company privacy/security requirements • Must follow internal SOPs, compliance standards, and client-specific processes

🏖️ Benefits

• Medical, dental, and vision coverage for employees and families • Voluntary life insurance for employees, spouses, and children • Hospital indemnity, critical illness, accident indemnity, and pet insurance plans • Basic life insurance at no cost • Short-term disability coverage at no cost • Long-term disability coverage at no cost • Generous paid time off • 401(k) plan with company match • Apple equipment for remote workspace • Media stipend for remote workspace • Remote work from home • Occasional overtime may be required based on operational needs

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