Manager, Long Haul Technician Operations

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $71.8k - $110.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Zayo Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

📦 Logistics

💼 Consulting

🏥 Healthcare

💰 $92.9M Grant on 2023-06

Logistics • Consulting • Healthcare

Zayo Group is a leading global provider of communication infrastructure services, offering a wide range of products and services including fiber & transport, network connectivity, mobile infrastructure, private networks, and various managed services like SD-WAN and security solutions. Zayo's extensive network spans over 145,000 route miles of fiber and connects over 1,500 data centers worldwide. Its services cater to various industries including education, finance, healthcare, retail, media & entertainment, and more, helping businesses achieve scalable and secure connectivity solutions. With a focus on innovation and customer success, Zayo continuously invests in network expansion and service delivery excellence.

📋 Description

• Supervise team objectives and report performance against established goals, including MTTR, revenue, and OTP • Hire, retain, and develop a team of 15 Field Technicians • Develop training and mentoring programs for new and existing team members • Coordinate with internal organizations and third parties to resolve maintenance, break-fix, and turn-up activities within expected service levels • Create, streamline, and document workflows with internal teams • Prioritize assigned work • Monitor costs against the forecasted budget • Create, monitor, and report on the assigned region’s forecasted budget • Forecast and track inventory for the assigned region • Administer the Zayo fleet program in partnership with the Fleet Manager • Establish a disaster recovery plan for the assigned region • Contribute to Workforce Management expansion, including team members, systems, and process development such as Salesforce • Establish and publish 24/7 on-call and after-hours coverage schedules • Work with the remote support team to identify, isolate, and repair network and customer impairments

🎯 Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis • Position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B, or any other type of work visa, now or in the future • Bachelor’s Degree in management or another related field is required, or a High school diploma/GED with nine years of direct related experience • Minimum of five years of direct related experience plus two years of experience in a leadership or managerial capacity • Comfort presenting data and financials to teams and various departments • Strong communication skills

🏖️ Benefits

• Health insurance • Life insurance • Disability retirement plans • Paid time off • Excellent health, dental, and vision insurance • Retirement 401(k) savings plan • Generous paid time off policy including paid parental leave

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