Senior Director, Self Pay Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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Ventra Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Ventra Health is a healthcare revenue cycle management (RCM) company that provides end-to-end medical billing, coding, claims management, denial prevention, payer contracting, and collections services for hospitals, health systems, and physician practices across the U. S. Its offerings combine domain expertise and white‑glove client service with proprietary data and AI-powered platforms—vCision (AI & automation) and vSight (data & analytics)—to improve reimbursement, reduce denials, accelerate cash collections, and deliver measurable RCM performance improvements. Ventra emphasizes enterprise service delivery, provider education, compliance and coding audits, patient responsibility management, and payer strategy, serving thousands of providers and facilities nationwide.

📋 Description

• Provide strategic direction, operational leadership, and overall performance management for Ventra Health's Self Pay Center of Excellence • Direct and govern the patient billing and collection process, including patient account management, billing operations, payment collections, patient communications, Contact Center operations, and revenue optimization • Develop and implement comprehensive accounts receivable strategy aligned with organizational financial and operational objectives • Establish and maintain performance metrics, KPIs, and governance frameworks for patient billing, collections, and accounts receivable management • Oversee and optimize patient account lifecycle management, including billing strategy, payment plans, accounts receivable aging, and bad debt • Build, mentor, and develop a high-performing team of accounts receivable specialists and analysts • Monitor aging reports, trends, net collection rates, and other accounts receivable metrics to identify process improvements and revenue leakage • Manage integration and optimization of billing and collection systems, including EHR platforms, Ventra systems, and payment processing solutions • Partner with Client Success, Finance, Compliance, Technology, and Operations teams on process improvements, system implementations, and policy updates • Ensure compliance with HIPAA, state billing regulations, payer guidelines, and consumer protection requirements • Develop and implement patient communication strategies concerning billing, payment options, and financial responsibility • Analyze financial data, forecasting, and trending to support budget management and revenue optimization initiatives

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Finance, Business Administration, or related field • Minimum 7+ years of healthcare revenue cycle management experience • Minimum 5+ years of progressive leadership experience managing billing, collections, or accounts receivable functions in healthcare settings • Minimum 3+ years of direct people management and team leadership experience • Certified Revenue Cycle Executive (CRCE), Certified Revenue Cycle Professional (CRCP), or Certified Healthcare Billing and Management Executive (CHBME) preferred • Experience with hospital or facility-based physician billing models preferred • Advanced knowledge of end-to-end revenue cycle operations, particularly self-pay workflows • Expertise in patient accounts receivable management, aging analysis, and cash flow optimization • Strong understanding of billing regulations, state billing laws, and consumer protection regulations (FDCPA, TCPA) • Strong financial acumen and ability to analyze complex financial data, aging reports, and performance metrics • Advanced proficiency with data analysis and business intelligence tools (Excel, Power BI, Tableau, or similar) • Experience with healthcare billing systems, EHR platforms, patient responsibility platforms, and collection management systems (Epic, Cerner, Athena, or similar) • Understanding of healthcare compliance requirements (HIPAA, state billing regulations, payer guidelines) • Exceptional leadership, communication, and interpersonal skills with ability to motivate and develop teams • Ability to manage multiple priorities and stakeholder groups simultaneously • Strong problem-solving skills and ability to drive continuous improvement initiatives and operational efficiency • Strategic thinking with ability to balance short-term operational needs with long-term revenue optimization goals • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to communicate with diverse personalities in a tactful, mature, and professional manner • Ability to remain flexible and work within a collaborative and fast-paced environment • Strong oral, written, and interpersonal communication skills • Strong time management and organizational skills • Understand and comply with company policies and procedures • Ability to comply with Ventra Health's attendance policy; regular and predictable attendance is an essential function

🏖️ Benefits

• Ventra performance-based incentive plan • Discretionary incentive bonus in accordance with company policies • Referral bonus • Reasonable accommodations for qualified individuals with disabilities • Growth opportunities to expand capabilities and knowledge • Recognition of colleague contributions

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