Director, US Operations

🔥 9 hours ago

🇺🇸 United States – Remote

💵 $134.2k - $298.9k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 4%

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Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Lead operations for Payward’s US equities business, including Kraken Securities LLC and operations for traditional stocks and xStocks • Own the end-to-end US equities order flow through clearing and settlement, including reconciliations, corporate actions, and exception management • Own xStocks operations, including token issuance and redemption, inventory and liquidity management, asset movements, and settlement across exchange, custodian, and on-chain venues • Serve as a named principal of Kraken Securities LLC and operational control point, including dual-approval sign-off on transactions and asset movements • Design and implement the operating model for Kraken Securities and xStocks • Build and run policies, written supervisory procedures, controls, books and records, business continuity, and KPI systems • Own launch readiness for new products and markets and test systems and procedures with clearing firms, custodians, exchanges, and R&D teams • Partner with Finance on controls for bank payments, customer funds, and reserve requirements • Ensure desk coverage and settlement/reconciliation controls support 24x5 and transition to 24x7 operations • Own vendor and partner operations, including onboarding, SLAs, and oversight • Lead severity-1 operational escalation, incident response, root-cause review, and remediation for US entities • Set performance targets, monitor progress, and report KPIs and costs to leadership • Hire and develop the operations team, build the licensing bench and succession plan, and scale the organizational structure • Partner with Marketing, Compliance, Product, Engineering, Operations, HR, and IT • Contribute to strategy and growth planning

🎯 Requirements

• 12+ years of experience in brokerage or fintech operations and/or at an operations consulting firm, including time inside a FINRA-registered broker-dealer • Experience in crypto, brokerage, advisory, fintech, or another highly regulated industry • In-depth knowledge of execution, clearing, settlement, custody, margin, securities lending, and corporate actions • Working understanding of digital assets and tokenized securities, including custody models, on-chain settlement, and operational controls • Direct experience operating under SEC and FINRA rules, including books and records, supervisory procedures, trade reporting, and examination response • Experience standing up or scaling operations for a new regulated product or entity, including launch readiness and regulatory approval processes • Proven record of defining structured approaches to solve complex challenges • End-to-end understanding of company value drivers and strong working understanding of business analytics • Experience hiring, managing, and developing operations teams • Exceptional judgment and executive presence to work with C-suite leaders, regulators, and external partners • Required at hire or within an agreed window: FINRA Series 7, Series 99, and Series 24 • Must be eligible for registration and disclosure on Form BD and comfortable carrying named-principal responsibility in a regulated entity • Series 63 / 65 / 66 as required by state registration

🏖️ Benefits

• Bonus program • Equity program • Wellness allowance • Medical insurance • Dental insurance • Vision insurance • 401(k)

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