Manager, Long Haul Technician Operations

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $71.8k - $110.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zayo Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

📦 Logistics

💼 Consulting

🏥 Healthcare

💰 $92.9M Grant on 2023-06

Logistics • Consulting • Healthcare

Zayo Group is a leading global provider of communication infrastructure services, offering a wide range of products and services including fiber & transport, network connectivity, mobile infrastructure, private networks, and various managed services like SD-WAN and security solutions. Zayo's extensive network spans over 145,000 route miles of fiber and connects over 1,500 data centers worldwide. Its services cater to various industries including education, finance, healthcare, retail, media & entertainment, and more, helping businesses achieve scalable and secure connectivity solutions. With a focus on innovation and customer success, Zayo continuously invests in network expansion and service delivery excellence.

📋 Description

• Lead a geographically dispersed team responsible for protecting Zayo’s long-haul fiber network • Oversee long-haul route patrol, damage prevention, construction monitoring, and approved secondary technical activities • Prioritize resources based on network risk, construction activity, customer impact, and route coverage requirements • Ensure preventive maintenance, fiber testing, alarm investigation, and facility inspections are performed by trained and authorized employees • Improve response times, reduce unnecessary dispatches, and increase operational efficiency • Standardize workflows, strengthen documentation, and implement systems for patrol management, locate audits, and network maintenance • Lead field-team mobilization and coordination during significant fiber damage events and customer-impacting network incidents • Partner with NOC, Service Assurance, OSP, Emergency Restoration, Engineering, and other stakeholders on damage assessment, testing, access coordination, and restoration • Communicate field conditions, network threats, and restoration requirements • Conduct post-incident reviews and incorporate lessons learned into damage prevention and route protection strategies • Hire, lead, coach, and retain Long Haul Technicians • Establish expectations for safety, route ownership, technical competency, communication, documentation, and accountability • Develop onboarding, training, certification, mentoring, and succession-planning programs • Establish and monitor operational KPIs • Use operational data to identify risks, address performance gaps, and drive continuous improvement • Evaluate workforce capacity and territory coverage to determine resource needs • Manage territory budgets, overtime, travel, vendors, fleet requirements, equipment, and emergency restoration resources • Develop business cases for additional resources and align spending with forecasts and business objectives • Build partnerships across field operations, network operations, engineering, construction, GIS/network records, procurement, fleet, and external service providers • Connect field intelligence with teams responsible for network operations, maintenance, restoration, and infrastructure records • Ensure work follows safety, maintenance, change management, and escalation procedures

🎯 Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis • No employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future • Strong knowledge of fiber optic networks, long-haul infrastructure, outside plant operations, Damage Prevention, utility locating, and excavation risk • Demonstrated ability to lead geographically dispersed field teams and prioritize resources based on network risk and customer impact • Experience managing operational performance, budgets, workforce capacity, vendors, and field resources • Ability to interpret operational data, drive process improvements, and communicate effectively with employees, cross-functional partners, and senior leadership • Strong safety orientation and demonstrated ability to lead during high-pressure network incidents and restoration events • Familiarity with OTDR and fiber testing equipment, GIS, network documentation, and field workforce-management systems preferred • Bachelor’s degree in Telecommunications, Engineering, Business, Management, or a related field preferred; equivalent relevant industry experience may be considered • Minimum of 5 years of relevant telecommunications, fiber network, OSP, Field Operations, or Damage Prevention experience • Minimum of 2 years of supervisory, leadership, or management experience • Experience supporting long-haul fiber networks, restoration, utility locating, or Damage Prevention strongly preferred

🏖️ Benefits

• Health insurance • Life insurance • Disability retirement plans • Paid time off • Excellent Health, Dental & Vision Insurance • Retirement 401(k) Savings Plan • Generous paid time off policy including paid parental leave • Discretionary annual incentive plan eligibility for non-sales roles

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