Regional Field Service Manager

🔥 0 minutes ago

🏈 Ohio, Michigan, +1 more states – Remote

🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote

💵 $85.4k - $115.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 1%

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Daniels Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Sustainability

Daniels Health is a company that specializes in providing medical waste disposal solutions. With over 20 years of experience, Daniels Health is an industry leader in sustainable container design and robotic washing technology, focusing on safety, infection control, and environmental sustainability in healthcare settings. Their comprehensive waste management services include disposal solutions for medical waste, sharps, chemotherapy, pharmaceutical waste, and hazardous substances. Serving a wide range of healthcare facilities, from small clinics to large hospitals, Daniels Health is committed to minimizing risk, enhancing safety, streamlining processes, and ensuring compliance with regulations while promoting environmental sustainability.

📋 Description

• Support the team throughout Michigan, Ohio, Indiana, and Pennsylvania • Provide exceptional service to a regional group of hospital accounts • Manage Field Service Supervisors and Field Service Representatives • Coordinate with the Plant Manager and Delivery Route Drivers • Partner with Sales and customers to assess service, staffing, and product needs for existing and new accounts • Lead account implementations, including installations, ward walks, product setup, Techsmart deployment, inventory management, and service scheduling • Train hospital staff, Service Technicians, and stakeholders on products, programs, safety standards, and regulatory requirements • Build customer relationships through audits, service-level monitoring, utilization-data reviews, and customer-satisfaction efforts • Manage inventory, product ordering, labor planning, scheduling, payroll, and budget adherence • Recruit, train, coach, evaluate, and manage Service Technicians • Conduct performance management, safety training, and coverage planning • Ensure compliant service delivery through quality audits, issue resolution, on-time collections, continuous improvement, and cross-functional communication with Operations and Sales leadership • Travel through the Great Lakes Region approximately 50% of the time

🎯 Requirements

• 4-year degree or equivalent experience • Minimum 5 years of proven leadership experience in a service-related industry • Hospital services or related industry experience highly desirable • Outstanding project management skills for complex installations and cost/time requirements • Understanding of service-related financial drivers/KPIs • Experience managing budgets and profit/loss • Excellent organizational skills and attention to detail for maintaining regulatory and client care records at 100% accuracy • Experience hiring, training, and leading direct reports is a definite plus • Willingness and ability to travel 50–60% • Ability to lift containers weighing up to 40 lbs. • Ability to push/pull wheeled transporters and/or palletized product up to approximately 500 lbs. • Ability to walk two or more miles per day • Ability to sit for extended periods • Ability to work in and around hospital personnel, sensitive medical equipment, and patients • Ability to occasionally work outdoors • Daniels Health conducts post-offer background checks and drug testing

🏖️ Benefits

• Job stability as an essential, non-seasonal, recession-proof healthcare service • Medical, dental, and vision insurance effective Day One • Paid short-term disability • Company-sponsored life insurance • Voluntary long-term disability and accident insurance • 401K matching plan: 50% employer match on up to 6% contribution, up to 3% employer contribution, with a 5-year vesting schedule and no waiting period on the match • Full-time, 40 hours per week, with long-term career potential • Mission-driven work supporting safer and more sustainable healthcare through innovative waste management solutions • Opportunities for growth and development in leadership, data analysis, and cross-functional collaboration • Equal employment opportunities and protection from discrimination and harassment • Post-offer background checks and drug testing