Operational Compliance Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚔 Compliance

👻 Ghost score 0%

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Darwin Homes

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

☁️ SaaS

Real Estate • SaaS • Technology

Darwin Homes is a tech-enabled platform that simplifies the single-family home rental experience by providing an array of digital services for residents and property owners. Their offerings include easy online property searches, tech-driven application processes, and integrated smart home technologies such as smart locks for self-guided viewings. Darwin Homes ensures seamless move-in experiences with moving assistance and set-up of utilities, and offers secure online payment systems for rent. Additionally, their platform delivers 24/7 digital support for residents and facilitates fast repair services through a wide network of vendors, ensuring a high level of customer satisfaction. Based in Texas, Darwin Homes aims to make renting a home straightforward and efficient, enhancing the real estate rental industry with innovative technology.

📋 Description

• Lead operational compliance across Darwin's property management lifecycle, including leasing, resident management, Housing Choice Voucher (HCV) programs, property operations, maintenance, notices, evictions, registrations, inspections, and HOA and local jurisdiction requirements • Assess whether actual operating practices align with applicable laws and regulations, company policies, contractual obligations, and Pagaya compliance standards • Develop and maintain compliance standards, operating procedures, review checklists, decision criteria, and escalation guidelines • Translate requirements and counsel’s guidance into usable operational tools and update them as operations or requirements change • Design and maintain a risk-based monitoring and testing program, including assessment criteria, review methods, sampling approaches, documentation standards, and thresholds for findings and escalation • Identify compliance gaps and assess whether issues represent isolated events or broader systemic risks • Lead root-cause analysis and partner with operational leaders to implement and validate corrective actions and preventative controls • Monitor complaints, disputes, violations, exceptions, litigation, and other indicators for emerging compliance and legal risks • Serve as Darwin’s primary operational liaison to Pagaya Legal and Compliance, internal legal support, and outside counsel • Coordinate fact gathering, questions, response deadlines, and implementation of legal guidance • Partner with Operations, Product, and Technology to embed compliance controls into workflows, systems, and processes • Support regulatory inquiries, audits, and investigations • Design and implement role-based training, onboarding, scenario-based learning, job aids, refresher training, and targeted coaching • Assess training effectiveness through knowledge checks, observation, operational reviews, and recurring-finding trends • Build and maintain systems for compliance intake, risk assessment, issue tracking, documentation, escalation, and resolution • Establish ownership and deadlines, maintain evidence, and validate corrective actions before closing findings • Report to Executive Leadership on material risks, findings, control effectiveness, overdue actions, and emerging concerns, with recommendations and required decisions

🎯 Requirements

• 5+ years of experience in property management compliance, operational compliance, risk, controls, audit, legal operations, or a related field • Strong knowledge of residential property management operations and applicable Fair Housing, landlord-tenant, habitability, accessibility/ADA, privacy, and eviction/notice requirements • Experience evaluating operational processes and conducting compliance monitoring, testing, investigations, audits, or similar reviews • Strong analytical skills to identify patterns, assess systemic risk, and translate requirements into practical operational controls • Demonstrated experience building or improving compliance programs, systems, standards, assessment criteria, and controls in an evolving operational environment • Experience designing and delivering practical training, selecting appropriate learning methods, and evaluating whether employees can apply requirements in their work • Experience collaborating directly with internal legal teams and outside counsel, assessing when legal support is necessary, preparing organized facts and questions, and implementing legal guidance in operational processes • Sound judgment and ability to work independently, prioritize competing risks, make recommendations within delegated authority, and recognize when leadership or legal guidance is needed • Strong, professional written and verbal communication; ability to explain complex requirements clearly, document objective findings, handle sensitive information with discretion, and adapt communication to operational teams, counsel, and executives • Ability to collaborate across Operations, Legal, Compliance, Product, Technology, and senior leadership; influence without direct authority; constructively challenge practices; and remain accountable for follow-through

🏖️ Benefits

• Remote work environment • Reasonable accommodations for qualified individuals with disabilities • Diverse and inclusive work environment