CPC Processor, Customer Support

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Handle release of information account issues for internal and external customers • Answer and conduct business on the telephone while maintaining excellent customer service • Answer release-of-information telephone calls and inquiries accurately and timely • Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence • Document all calls, inquiries, and resolutions in appropriate software systems • Follow department- and site-specific processes and procedures • Meet and maintain department productivity and quality assurance expectations • Follow company policies and procedures • Maintain strict confidentiality of information • Maintain professionalism and rapport with coworkers and management • Communicate problems, complaints, and incidents promptly • Work according to provided training, direction, and facility-specific procedures • Attend mandatory meetings or training sessions when directed • Maintain acceptable attendance and report as scheduled • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education • Full-time availability Monday through Friday, 10:00 AM–6:30 PM EST • Comfortable working in a high-volume production environment • Proficient in Microsoft Office, including Word and Excel • Experience with a multi-line phone system is required • Computer proficiency at intermediate/advanced MS-Office level • Strong customer service and communication skills • Ability to stay organized while working quickly • Strong attention to detail • Must pass annual Introductory HIPAA examination • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher • Must provide a high-speed internet connection and distraction-free work environment for remote work • This job is not eligible for employment sponsorship

🏖️ Benefits

• Remote work arrangement • Expense reimbursement for high-speed internet, subject to applicable requirements • Post-offer health screenings and vaccinations, with case-by-case exemption review • Reasonable accommodations for individuals with physical and mental disabilities • Equal Employment Opportunity protections