Outreach Agent

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Make primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients • Adhere to HIPAA guidelines and company policies • Handle outbound calls professionally and efficiently • Handle and resolve scheduling issues with provider offices during calls • Log all call transactions in designated computer software systems • Assess and escalate calls as needed • Meet company performance goals and KPIs • Use call scripts to encourage medical providers to send charts through onsite technician, fax, mail, provider portal, and other retrieval methods • Respond to questions or concerns from provider offices • Maintain compliance with the Company's Code of Conduct and HIPAA requirements • Assist with additional work duties or responsibilities as required

🎯 Requirements

• High school diploma or GED required • 2–3 years of contact center experience, outbound call experience, and/or sales call experience required • 1–2 years of customer service experience required • 1+ year of experience working remotely required • Exceptional accuracy and attention to detail • Strong verbal and written communication skills in English • Clear telephone communication with a pleasant and professional tone • Ability to interpret and communicate information accurately • Good judgment, patience, and diplomacy • Ability to work in a fast-paced, results-based environment • Moderate computer skills, including Windows-based applications such as Word, PowerPoint, Excel, and Outlook • Consistent and reliable attendance • Must comply with HIPAA guidelines and company policies • This job is not eligible for employment sponsorship

🏖️ Benefits

• Post-offer health screenings and proof and/or completion of vaccinations may be required by clients • Case-by-case review of vaccination exemptions where available • Equal Employment Opportunity protections • Reasonable accommodations for individuals with physical and mental disabilities • Optional anonymous demographic questions that do not affect the application or hiring process