Senior CCaaS Engineer – Technology

Job not on LinkedIn

🔥 5 minutes ago

⛰️ Colorado, Florida – Remote

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💵 $98k - $155k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 0%

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Logo of DaVita Kidney Care

DaVita Kidney Care

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Architect, optimize, and support the cloud-based communication ecosystem • Serve as the primary subject matter expert for NICE CXone • Enhance performance of complex, existing architectures • Drive seamless integrations across enterprise platforms • Spearhead adoption of next-generation AI and voice technologies • Mentor engineering teams • Lead root-cause resolution for major events across the contact center landscape

🎯 Requirements

• Experience architecting, optimizing, and supporting cloud-based communication ecosystems • Subject matter expertise in NICE CXone • Experience enhancing complex, existing architectures • Experience driving integrations across enterprise platforms • Experience with AI and voice technologies • Ability to provide high-level mentorship to engineering teams • Ability to lead root-cause resolution for major events • Must meet applicable geographical minimum-wage and exemption requirements

🏖️ Benefits

• 401k match • Healthcare coverage • Broad range of other benefits • Equal opportunity workplace

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