Customer Support Representative

Job not on LinkedIn

🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that delivers integrated payroll, HR, workforce management, talent management, and benefits administration for employers. It is offered as a software-as-a-service (SaaS) solution designed to help organizations manage employee lifecycle processes, payroll and scheduling in a unified system.

📋 Description

• Serve as a point of contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues promptly. • Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms. • Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes. • Gather required information from clients accurately record data in Wellcove’s platforms/systems. • Maintain organized documentation for all client interactions, training sessions, and compliance activities. • Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help. • Independently process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate. • Comply with customer support objectives and performance standards. • Effective use of process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests. • Other duties as assigned.

🎯 Requirements

• Excellent computer skills including proficiency with Microsoft office applications. • Accountable and able to work remotely and independently. • Displays a positive ‘can do’/customer-first attitude. • Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms. • Willingness to learn new duties and technology-related skills as required. • Ability to effectively multi-task. • Collaborative team spirit. • Ability to pass background screening and drug test (includes marijuana). • Ability to provide responses from three professional references.