Class Manager – CRM

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🕒 May 29

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DCI Digital Career Institute

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

📚 Education

🎯 Recruiter

Education • Recruitment

DCI Digital Career Institute is an online vocational training provider that prepares individuals for entry-level and mid-level roles in the digital job market. The institute offers fully funded, practice-oriented courses in areas such as web development, IT support, cloud engineering, data & analytics, digital marketing, and AI-assisted business automation, with career coaching and job placement support. DCI emphasizes structured instruction, small group learning, real-world projects, and partnerships with employers to help graduates transition into digital roles.

📋 Description

• First point of contact for all matters from initial inquiry through to successful course completion • Identify and implement organizational and interpersonal solutions in close collaboration with teaching, product and admin teams • Maintain class registers carefully, monitor absences and course dropouts, and ensure smooth operations • Provide empathetic, clear and calm mediation as the interface between participants and instructors in conflict or special situations • Warmly welcome new participants and ensure a professional and positive sign-off at the end of the course • Support the strategic and technical migration from Podio to HubSpot and ensure a clean, system-level setup • Design, further develop and implement operational workflows, pipeline logic, as well as documentation and follow-up processes in HubSpot

🎯 Requirements

• Successfully completed degree and ideally 1–3 years of professional experience, for example in adult education, training providers, project management or customer service • Practical experience working with CRM systems and, ideally, initial experience in introducing, structuring or improving CRM processes (e.g., workflow and pipeline design) • Excellent communication skills and confidence in negotiation in both German and English (spoken and written) • High social competence and empathy in daily interactions, with composure when conducting demanding conversations • Strong organizational and multitasking skills to confidently manage complex structures and processes, even during dynamic periods • Intercultural competence for a confident and respectful presence in an international, diverse environment • Nice-to-have: coaching or mediation training – not required but a bonus. Experience working with people under high stress is a plus – empathy is a game-changer. Limited professional experience but internships completed? We still welcome your application!

🏖️ Benefits

• A varied role with a high degree of autonomy • Opportunity to actively shape and optimize processes • A motivated team and short decision-making paths • Modern working environment and flexible work models • Stay active with an Urban Sports Club membership • Support for your mental health through Nilo • Work under palm trees? Yes. Workation of up to 2 × 4 weeks per year in EU countries