Digital Federal Credit Union
1001 - 5000 employees
Founded 1979
🏦 Banking
💸 Finance
🤝 Non-profit
Banking • Finance • Non-profit
Digital Federal Credit Union is a member-owned, not-for-profit credit union offering a full range of retail and business financial services. DCU provides checking and savings accounts, loans (vehicle, mortgage, student, personal, commercial), credit cards, investment and insurance products, digital banking and mobile apps, and financial education and community support programs. It operates branches and a large ATM network and emphasizes low fees, competitive rates, member-focused service, and community impact.
Information Center Member Service Specialist I
🔥 1 minute ago
🗻 New Hampshire, Massachusetts – Remote
💵 $20 / hour
⏰ Full Time
🟢 Junior
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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Digital Federal Credit Union
1001 - 5000 employees
Founded 1979
🏦 Banking
💸 Finance
🤝 Non-profit
Banking • Finance • Non-profit
Digital Federal Credit Union is a member-owned, not-for-profit credit union offering a full range of retail and business financial services. DCU provides checking and savings accounts, loans (vehicle, mortgage, student, personal, commercial), credit cards, investment and insurance products, digital banking and mobile apps, and financial education and community support programs. It operates branches and a large ATM network and emphasizes low fees, competitive rates, member-focused service, and community impact.
📋 Description
• Provide Service Excellence to both external and internal members • Meet service expectations as outlined in the Service Excellence Scorecard • Help to meet the financial needs of new and existing members • Participate in performance development by being receptive to constructive feedback • Foster teamwork and strengthen relationships between staff • Accurately process transactions and member requests • Make process improvement recommendations • Comply with regulatory compliance and assigned training requirements
🎯 Requirements
• High School diploma or equivalent • Minimum 6 months of call center or banking experience • Strong interpersonal skills • PC Skills • Ability to multitask • Spanish Speaking a plus
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