Director, Strategic Accounts

🕒 March 26

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Decagon

WebsiteLinkedInAll Job Openings

11 - 50 employees

Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.

📋 Description

• Develop a strategy to break into and close key strategic logos for Decagon • Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) • Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion • Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions • Forecast and accurately report on pipeline and revenue • Develop and execute account plans to execute strategic deals • Provide feedback and insights to product and leadership teams to influence the company's roadmap • Maintain expert-level knowledge of the company's products, services, and industry trends • Expect moderate travel.

🎯 Requirements

• 7+ years of experience in strategic or enterprise sales • Proven track record of growing revenue and expanding business with large, complex accounts • Excellent communication, presentation, and negotiation skills • Strong business acumen and ability to speak the language of the C-suite • Consultative selling approach with a focus on value-based solutions • Ability to manage multiple stakeholders and cross-functional initiatives • Bachelor's degree or equivalent work experience • Previous experience selling AI or customer support/experience software

🏖️ Benefits

• Medical, dental, and vision benefits • Take what you need vacation policy • Daily lunches, dinners and snacks in the office to keep you at your best