Staff Software Engineer, Infrastructure

🕒 February 25

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Decagon

WebsiteLinkedInAll Job Openings

11 - 50 employees

Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.

📋 Description

• Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry. • Partner with research and product teams to architect solutions, set up prototypes, evaluate performance, and scale new features. • Tune service latencies: optimize networking paths, apply smart caching/queuing, and tune CPU/memory/I/O for tight p95/p99s. • Evolve CI/CD, golden paths, and self-service tooling to improve developer velocity and safety. • Support various deployment architectures for customers with robust observability and upgrade paths. • Lead infrastructure-as-code (Terraform) and GitOps practices; reduce drift with reusable modules and policy-as-code. • Participate in on-call and drive down toil through automation and elimination of recurring issues.

🎯 Requirements

• 8+ years building and operating production infrastructure at scale. • Depth in at least one area across Core/Data/AI-ML/Platform/Voice, with curiosity to learn the rest. • Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing). • Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets). • Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs. • Experience being an early backend/platform/infrastructure engineer at another company • Strong Kubernetes experience (GKE/EKS/AKS) and experience across multiple cloud providers (GCP, AWS, and Azure) • Experience with customer-managed deployments

🏖️ Benefits

• Medical, dental, and vision benefits • Take what you need vacation policy • Daily lunches, dinners and snacks in the office to keep you at your best