Head of Operations

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🔥 15 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $175k - $275k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Decile Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

☁️ SaaS

📚 Education

🔥 Funding within the last year

💰 $210k Other on 2025-12

Finance • SaaS • Education

Decile Group is a venture capital platform and services company that builds software and provides training, accelerator programs, fund formation products, back-office services, and capital solutions for venture capital firms, fund managers, and limited partners. Decile offers an AI-powered SaaS platform (Decile Hub) to run VC firms, a Start Fund product to launch institutional-grade funds quickly, Decile Partners for back-office/fund administration, Decile Pro as an LP dashboard and manager marketplace, VC accelerators and training (VC Lab, Venture Institute, Emerging Institute, Start Lab), and a fund of funds (Decile Capital). They help launch and support venture funds, provide AI tools for managing dealflow, capital calls, LP portals, fundraising, and back-office operations. They also run research, events, and community programs, and claim metrics like 1,003 VC firms accelerated and $1. 5B in LP commitments powered. Decile focuses on enabling modern venture capital operations, fund formation, LP relationships, and VC training.

📋 Description

• Oversee the operational infrastructure of the fund administration business, ensuring seamless delivery of services to a growing portfolio of venture capital firms • Develop and implement operational strategies balancing efficiency, quality, and scalability while delivering a strong client experience • Collaborate with product teams to align roadmap priorities with customer feedback and roll out feature launches, UX enhancements, and onboarding flows • Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones • Create and manage benchmarks and reporting systems for continuous operational improvement and best-in-class customer service • Collaborate with the executive team to align operational capabilities with company growth targets • Ensure regulatory compliance across multiple jurisdictions for fund administration clients • Drive automation and process optimization to increase capacity while maintaining a 90+ NPS • Manage relationships with key service providers and strategic partners • Implement risk management protocols and best practices across the organization

🎯 Requirements

• 10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership • Ahead of trends in AI for support, automation, and customer intelligence tools • Proven track record of scaling fund operations in a high-growth environment • Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices • Experience building and leading remote teams across multiple geographies • Exceptional problem-solving abilities and analytical skills • Outstanding communication and interpersonal skills • Ability to thrive in ambiguity and drive clarity through complex situations • Strong project management capabilities and attention to detail • Experience with operational technology implementation and optimization

🏖️ Benefits

• Opportunity to help transform venture capital into a force for good in the world • Leadership role in a fast-growing company with global impact • Vibrant work environment of passionate and capable peers • Opportunities for personal growth and professional development • Competitive compensation package including equity • Flexible remote work environment

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