Enterprise Service Reliability Lead

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🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔬 Research Analyst

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DecisionPoint Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

DecisionPoint Corporation is a Service Disabled Veteran Owned Small Business specializing in IT modernization and digital transformation for government agencies. They provide comprehensive services including cybersecurity, health IT, and intelligent automation solutions, aimed at improving operational efficiency and effectiveness while ensuring secure cloud migration. Their Centers of Excellence approach drives mission success by addressing the most pressing challenges faced by government entities through innovative technology and expert support.

📋 Description

• Define, implement, and manage the enterprise monitoring and observability strategy • Oversee monitoring tools, dashboards, agents, log pipelines, and alerting configurations across all environments • Establish alert thresholds, escalation criteria, and performance indicators for proactive issue detection • Ensure monitoring coverage aligns with uptime, performance, and security requirements • Collaborate with Tier 2 and Tier 3 engineering teams on system health assessments, log analytics, and incident triage • Correlate events across application, infrastructure, network, and security monitoring tools • Deliver actionable insights on system reliability, capacity issues, performance bottlenecks, and incident trends • Support SLA and KPI measurement, reporting, and compliance tracking • Maintain monitoring documentation, dashboards, service health definitions, and alerting standards • Partner with cloud, infrastructure, and cybersecurity teams to support mission and compliance needs • Recommend improvements to monitoring architectures, event correlation, and automation capabilities • Participate in incident response activities, root cause analysis sessions, and readiness reviews • Drive continuous improvement across reliability engineering and service monitoring

🎯 Requirements

• Must hold an active Secret clearance, supported by a Tier 3 background investigation • Bachelor’s degree in Information Technology, Cybersecurity, Systems Engineering, or a related technical field • Minimum 10 years of experience in service reliability, monitoring engineering, IT operations, or systems engineering • Experience designing or managing enterprise monitoring systems and dashboards • Experience defining SLAs, KPIs, and operational performance measurements • Experience collaborating with Tier 2 and Tier 3 teams for incident management and problem resolution • Experience with log analysis, event correlation, and observability platforms • Strong understanding of monitoring and observability tools, including metrics, logs, and traces • Knowledge of uptime, performance, and reliability engineering practices • Familiarity with ITIL v4 processes for incident, problem, and change management • Understanding of alerting strategies, threshold design, and escalation workflows • Knowledge of DoD or federal IT operational environments • Required ITIL v4 Foundation certification • Required CompTIA Security+ certification • Preferred experience with cloud-native monitoring services and distributed systems monitoring • Preferred experience with APM tools, SIEM integrations, or event correlation engines • Preferred familiarity with automation scripting or analytics for monitoring enhancement • Strong analytical skills for interpreting system health and service reliability data • Excellent communication and reporting skills for executive and technical audiences • Ability to lead cross-functional coordination during performance events and incidents • High attention to detail with strong documentation habits • Ability to drive continuous improvement across monitoring, reliability, and availability functions

🏖️ Benefits

• Regular full-time employment • Fully remote work arrangement

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