Director of Product Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $280k - $310k / year

⏰ Full Time

🔴 Lead

⚡️ Product Operations

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👻 Ghost score 20%

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Deepgram

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $47M Series B on 2022-11

Consulting • Healthcare • Logistics

Deepgram is a leading voice AI company that provides powerful APIs for speech-to-text, text-to-speech, and language understanding applications. Their platform enables developers to build sophisticated voice AI solutions for use cases such as contact centers, medical transcription, conversational AI, and more. Known for unmatched accuracy, speed, and cost-effectiveness, Deepgram's technology is trusted by top enterprises and startups worldwide. By offering real-time and highly accurate transcription capabilities, Deepgram helps businesses gain insights from voice data, making it an essential tool for transforming voice interactions.

📋 Description

• Maintain a single source of truth for product commitments, milestones, dependencies, and status across product lines • Drive accountability for deliverables across product management, engineering, design, documentation, support, and GTM • Establish standards for PRDs, roadmap artifacts, release readiness, and launch documentation • Own the end-to-end new product introduction process, including stage gates, readiness checklists, and go/no-go forums • Chair launch readiness reviews and coordinate beta and early access programs • Run post-launch retrospectives and improve NPI processes • Align product roadmaps with engineering delivery plans, release trains, and capacity • Reconcile roadmap commitments against delivery and maintain schedule confidence • Build models quantifying ARR opportunity, expansion, retention, competitive displacement, and pipeline influence • Partner with Finance on P&L inputs, cost-to-serve, pricing, packaging, and investment business cases • Support annual and quarterly planning with scenario analysis and resource recommendations • Track realized outcomes against investment business cases • Establish and maintain product metrics covering adoption, usage, attach, and retention • Coordinate technology, ISV, channel, and strategic partner deliverables • Support marketing launch planning, sales roadmap commitments, customer escalations, and support readiness • Own the weekly business review, including agenda, data preparation, metric integrity, follow-ups, and action-item closure • Prepare executive and board materials on product performance, roadmap status, launch readiness, and investment returns • Support QBRs, planning cycles, and product OKRs • Advise product leadership and drive clarity on cross-functional decisions and escalations

🎯 Requirements

• Comfort adopting and experimenting with advanced AI tools • Ability to adapt quickly to rapidly changing work • Ability to build and maintain product operations systems, cadences, and analysis • Ability to coordinate cross-functional product deliverables and launches • Ability to model ARR, revenue impact, product P&L inputs, cost-to-serve, pricing, and packaging • Ability to establish product metrics frameworks and connect metrics to financial outcomes • Ability to coordinate partner deliverables and integration milestones • Ability to prepare executive- and board-level materials • Ability to support planning cycles and OKR tracking • Ability to work across product management, engineering, program management, GTM, finance, marketing, sales, support, customer success, legal, and partners

🏖️ Benefits

• Equity • Bonus • AI-first work environment • Flexible, non-traditional work environment • Equal employment opportunity protections