Director, Service Enablement

🕒 Yesterday

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $160k - $200k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DeepHealth

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $225k Grant on 2019-08

Healthcare • Consulting • Logistics

DeepHealth is a global leader in AI-powered health informatics, providing innovative solutions designed to enhance operational efficiency and clinical confidence in radiology. As a wholly-owned subsidiary of RadNet, Inc. , DeepHealth offers a comprehensive suite of diagnostic and imaging tools, including the DeepHealth OS, a pioneering cloud-native operating system. Their AI-powered solutions support large-scale diagnostic programs and streamline workflows in areas such as breast, prostate, lung, and brain cancer detection. DeepHealth collaborates with leading healthcare institutions worldwide to transform radiology practices and improve care delivery.

📋 Description

• Lead Service Enablement, a multi-function connector organization preparing Services to implement, support, and scale product releases across regions • Own Services release readiness and coordinate readiness work across Implementation, Support, Product, and Development • Ensure every release has a documented readiness review with Services sign-off before customer availability • Lead, coach, and develop Release Readiness, Manufacturing, SRE, Technical Writing, and Technical Training teams • Set priorities, assign owners, create staffing plans, manage performance, and support hiring • Secure capacity and timing from regional implementation and support leaders • Ensure technical documentation and training are complete, accurate, and available on schedule • Partner with Product on customer needs during end-of-life periods, including specifications and contract language for exceptions • Oversee enabling technologies such as SRE tooling and Jira Service Management • Turn customer and escalation insights into readiness improvements with Strategic Account teams • Align readiness plans with business priorities and represent Service Enablement in Services leadership forums • Manage planning, budgeting, and vendor or contractor needs • May require occasional travel

🎯 Requirements

• Bachelor's degree in a technical or business field, or equivalent professional experience (required) • 10+ years of experience in software or healthcare technology services (required) • 5+ years leading managers or multi-function teams (required) • Proven program management across release readiness, implementation, support, or operations (required) • Experience leading technical documentation, training, or customer enablement functions (required) • Ability to lead through influence across teams that do not report directly (required) • Strong planning, budgeting, and vendor or contractor management skills (required) • Clear written and verbal communication with executives, customers, and technical staff (required) • Networking expertise relevant to Services and Development environments (preferred) • Familiarity with medical imaging, radiology, or clinical software, including on-premise and hosted deployments (preferred) • Experience with site reliability engineering and remote support models (preferred) • Experience managing hardware lifecycle, manufacturing handoffs, or end-of-life transitions (preferred) • Follow data privacy, compliance, safety, and confidentiality standards • Follow all local, regional, and country employment laws and DeepHealth policies and procedures

🏖️ Benefits

• Occasional travel may be required • Reasonable accommodation for physical demands, where applicable