Clinical Support Specialist

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Defy Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Defy Medical is a leading hormone replacement clinic that focuses on helping patients restore their health and vitality through specialized treatments. The clinic offers a variety of services including testosterone replacement therapy, hormone therapy for both men and women, erectile dysfunction treatments, weight management solutions, and integrative wellness therapies. With a team of experienced healthcare providers, Defy Medical employs in-depth consultations and comprehensive blood testing to create tailored treatment plans via telemedicine, aiming to enhance patients' overall well-being and quality of life.

📋 Description

• Process orders • Conduct phone triage for patients throughout the country via telemedicine • Walk patients through self-administering injections • Take incoming calls in the medical staff queue • Complete letters of medical necessity and travel letters • Communicate via email and phone with providers, patients, and staff • Assist patients with ordering products • Send C/O through the Med portal • Explain treatment procedures and provide follow-up education • Handle high-volume outbound and inbound calls • Multitask across EMR, Med queue, and other systems

🎯 Requirements

• Must be a Florida resident to apply • 1+ years' experience in a healthcare setting required • Proficient in medical terminology • Pharmaceutical experience encouraged • Excellent interpersonal and communication skills via email and verbal • Proficient in computer skills (Outlook/Microsoft) and EMR systems • Multitasking and system navigation skills • Coachable and a team player • Associate degree preferred but not required • Available to work one of the listed Monday–Friday shifts • Training availability for 4–6 weeks from 8:00am–4:45pm

🏖️ Benefits

• PTO • Paid Holidays • Medical • Dental • Health insurance • Employee Discount on services

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