Customer Service

🔥 2 minutes ago

🏈 Alabama, Idaho, +20 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Address customer questions and concerns about products and services through phone, email, and chat • Manage large amounts of inbound calls in a timely manner • Work without a script and maintain call control • Identify customer needs, clarify information, research, and provide solutions or alternatives • Access company and client resources to accurately handle calls • Identify upsell/cross-sell opportunities • Participate in efforts to support customer satisfaction and maintain quality • Change from one task to another without loss of efficiency or composure • Multi-task using multiple systems according to the client’s working environment • Successfully complete all training sessions • Communicate with patience and understanding to build rapport • Remain positive and professional in customer interactions • Maintain punctuality and attendance at all scheduled times • Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality • Flexibility to cross-train as requested • Maintain confidentiality and security according to Five Star Solutions policies • Perform other duties as assigned

🎯 Requirements

• 1 year of customer service or customer support experience • 1 year of previous call center or office background experience required • A high school diploma or GED is preferred • Technical savvy (able to toggle between multiple browsers & systems using dual monitors) • Previous experience using Outlook, Word & Excel preferred • Knowledge of CRM systems a plus • Previous remote work from home experience a plus • Quick learner and able to work independently • Strong phone and verbal communication skills along with active listening • Must be at least 18 years of age • A background check and drug screen applicable with state and federal laws is required • Must be able to speak, read, write and understand English • Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) • Must have an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) • Must be able to regularly sit and use hands to feel, handle and control objects • Must occasionally reach, stoop, kneel, crouch, and lift or carry loads of up to 30 lbs • All standard vision abilities are required • All standard hearing abilities are required

🏖️ Benefits

• Paid training, typically 3 weeks in length from 9:00am-6:00pm Monday-Friday (EST) • Full-time, 40 hours • Benefit eligible the 1st of the month after 60 days • Equipment will be shipped to you; company will provide equipment • Remote work arrangement • Five Star Solutions is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program