Customer Service Agent

🔥 0 minutes ago

🏈 Alabama, Arizona, +7 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grand Circle Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

🏨 Hospitality

🛍️ eCommerce

Travel • Hospitality • eCommerce

Grand Circle Corporation is a Boston-based travel company that operates brands including Overseas Adventure Travel (O. A. T. ), Grand Circle Travel, and Grand Circle Cruise Line. The company specializes in small-group and small-ship guided adventures—emphasizing cultural immersion, expert local leaders, solo-friendly options, and responsible travel through the Grand Circle Foundation. It sells trips directly to consumers via online channels and phone reservations and provides support services like travel protection and loyalty programs.

📋 Description

• Handle a high volume of inbound calls assisting travelers with reservations and complex issues • Update traveler contact information and modify reservations • Process payments and manage airline tickets • Reset online access and provide general itinerary information • Follow up on customer requests through email and outbound calls • Communicate information about Grand Circle products and policies • Document customer interactions and call notes accurately • Work across 5–7 programs and three monitors to resolve inbound calls • Work in a metrics-driven environment measuring call handling, attendance, schedule adherence, surveys, and values assessments • Build connections with travelers and respond empathetically to cancellations and itinerary changes • Investigate complex issues, apply critical thinking and judgment, identify policy-compliant options, and preserve customer relationships

🎯 Requirements

• At least 2+ years of experience working in a call center environment and handling inbound, customer service focused calls • Proven ability to handle customer conversations confidently in an unscripted environment • Strong problem-solving and critical-thinking skills • Ability to handle challenging calls with empathy, use sound judgment, and identify options that help preserve the customer relationship • At least 1 year of experience working remotely; preference is given to candidates who have started a new role and completed training remotely • Ability to work efficiently across evolving legacy and next-generation systems • Ability to learn new skills quickly and remain effective as tools, processes, and business priorities change • Reliable hardwired internet access; Wi-Fi connections are not permitted • Must reside in Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah

🏖️ Benefits

• Eligibility for an annual incentive bonus • Overtime opportunities during peak booking and travel seasons, based on business need • Heavily subsidized medical, dental, and vision coverage • Wellness resources and virtual fitness opportunities • Substantial PTO • 11 paid holidays • Paid volunteer time • 50% off trips for you and a companion • 25% off trips for additional immediate family members • Exclusive quarterly associate offers • 401(k) with company match • Life and disability insurance • Tuition assistance • Professional development • Pet insurance • Home and auto discounts