Account Representative, Customer Support

🔥 2 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FleetPride

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🚘 Automotive

🏗️ Construction

🍽️ Food & Beverage

Automotive • Construction • Food & Beverage

FleetPride is a company that offers a wide range of parts and services for vehicle maintenance and repair. FleetPride focuses on parts fit for various types of vehicles and provides customer service, terms and policies support, and the ability to subscribe to their mailing list for updates. The company appears to cater to both individual and commercial customers looking for vehicle components and repair services.

📋 Description

• Handle all calls to the Customer Support Center’s general sales line • Address customer issues and provide exceptional service • Write orders and provide order tracking information • Answer questions and address concerns regarding past and future orders • Recommend solutions based on customers’ needs and interests • Estimate and quote, discuss contract terms, address warranty and delivery status, and issue credits for largest regional customers • Work with the sales group to develop and market product lines • Contact target accounts monthly to promote special offers • Collaborate with Category Management, Legal, Supply Chain, sales, and other departments • Research and resolve customer issues • Follow up on unresolved customer inquiries • Create and maintain reports supporting the sales process • Update customer pricing matrices to maintain competitiveness and maximize margins

🎯 Requirements

• High School Diploma (or GED or High School Equivalence Certificate) required; Bachelor’s Degree preferred • Minimum 2 years of experience in an administrative role • Prior experience in a customer service environment preferred • Ability to grow into an Inside Sales position • Intermediate level knowledge of MS Excel, MS Word, MS PowerPoint, and MS Access • Knowledge of AS400 is a plus • Ability to learn new programs and use them to improve performance • Intermediate to advanced knowledge of MS Office and various office machines • Ability to manage multiple projects simultaneously while ensuring deadlines are met • Ability to communicate effectively orally and in writing • Ability to understand spoken information and identify potential problems